Hello @Seller_pC7y8gguDu8qX,

Thank you for posting your concerns with a multiple account policy violation.

Seller_pC7y8gguDu8qX

hi amazon sent me this & deactived my account. i have access of both account, i dont use zeprox one. what would i do i already request to closer request for zeprox. what i need to do please help me!

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Seller_nRFmxiQg4EGrw

Note that you cannot close an account that is not in good standing.

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So you are aware, a multiple account policy violation will only occur when an association with a deactivated store is identified. Additionally as @Seller_nRFmxiQg4EGrw pointed out, once an account is no longer in good standing or deactivated it will no longer be eligible to be closed. This information can be confirmed in our close your account policy under step 6:

• Check your Performance notifications to make sure that all the reasons for your account's suspension have been resolved and your account is restored.

Can you advise why the Zeprox store was deactivated? Are you the account owner or associated to this store in some way? Do you have access to this store?

Seller_nRFmxiQg4EGrw

You need to resolve whatever issues there are with the Zeprox account before you can proceed. Once you've done that, you should be able to close the account

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As @Seller_nRFmxiQg4EGrw advises, you will need to ensure the Zeprox account has been reinstated an in good standing to both resolve the multiple account issue and to successfully close the other store. If you need support with this, post that stores deactivation notice here. This will allow us to offer more support for your situation.

The forums community and I are here to support you. Please let us know how we can help you from this point forward.

Emet.