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Seller_o5XajdycUibIV

FBA Shipment - Error shipping both LTL and SPD on same Shipment

We're trying to ship an FBA shipment using both LTL and SPD methods.

So in Step 2 we unclicked "Shipping mode will be same for all shipments" and have each shipment's bubble of LTL and SPD correctly selected.

But when we click the accept charges button, we're getting an error that says to refresh the page:

img

When we refresh the page, it gives us an error with a random assortment of SKUs:

img

We've remade the shipment multiple times, even trying to take off the SKUs is says "cannot be sent", but it always just gives an error for random additional SKUs.

Is this a known issue? We've never shipped with both LTL and SPD before so not sure if there's something we're missing.

We have a case ID open (in theory) that phone support says was "sent to escalations" and that ID is 14757286721.

Thanks!

Joe

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3 replies
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Tags:FBA, Ship to FC
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Seller_o5XajdycUibIV

FBA Shipment - Error shipping both LTL and SPD on same Shipment

We're trying to ship an FBA shipment using both LTL and SPD methods.

So in Step 2 we unclicked "Shipping mode will be same for all shipments" and have each shipment's bubble of LTL and SPD correctly selected.

But when we click the accept charges button, we're getting an error that says to refresh the page:

img

When we refresh the page, it gives us an error with a random assortment of SKUs:

img

We've remade the shipment multiple times, even trying to take off the SKUs is says "cannot be sent", but it always just gives an error for random additional SKUs.

Is this a known issue? We've never shipped with both LTL and SPD before so not sure if there's something we're missing.

We have a case ID open (in theory) that phone support says was "sent to escalations" and that ID is 14757286721.

Thanks!

Joe

Fulfil Orders
Tags:FBA, Ship to FC
10
66 views
3 replies
Reply
3 replies
user profile
Seller_o5XajdycUibIV
In reply to: Seller_o5XajdycUibIV’s post

Still happening today. Am I doing something wrong or missing a step? Are we not actually able to ship both LTL and SPD on the same workflow?

@Bryce_Amazon

10
user profile
Seller_o5XajdycUibIV
In reply to: Seller_o5XajdycUibIV’s post

Never mind, got it to go through. I randomly removed a couple SKUs that were a second brand from it (not the ones that were giving the errors mind you) and it worked.

Can't figure out the actual reason why.

10
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Seller_o5XajdycUibIV

FBA Shipment - Error shipping both LTL and SPD on same Shipment

We're trying to ship an FBA shipment using both LTL and SPD methods.

So in Step 2 we unclicked "Shipping mode will be same for all shipments" and have each shipment's bubble of LTL and SPD correctly selected.

But when we click the accept charges button, we're getting an error that says to refresh the page:

img

When we refresh the page, it gives us an error with a random assortment of SKUs:

img

We've remade the shipment multiple times, even trying to take off the SKUs is says "cannot be sent", but it always just gives an error for random additional SKUs.

Is this a known issue? We've never shipped with both LTL and SPD before so not sure if there's something we're missing.

We have a case ID open (in theory) that phone support says was "sent to escalations" and that ID is 14757286721.

Thanks!

Joe

66 views
3 replies
Fulfil Orders
Tags:FBA, Ship to FC
10
Reply
user profile
Seller_o5XajdycUibIV

FBA Shipment - Error shipping both LTL and SPD on same Shipment

We're trying to ship an FBA shipment using both LTL and SPD methods.

So in Step 2 we unclicked "Shipping mode will be same for all shipments" and have each shipment's bubble of LTL and SPD correctly selected.

But when we click the accept charges button, we're getting an error that says to refresh the page:

img

When we refresh the page, it gives us an error with a random assortment of SKUs:

img

We've remade the shipment multiple times, even trying to take off the SKUs is says "cannot be sent", but it always just gives an error for random additional SKUs.

Is this a known issue? We've never shipped with both LTL and SPD before so not sure if there's something we're missing.

We have a case ID open (in theory) that phone support says was "sent to escalations" and that ID is 14757286721.

Thanks!

Joe

Fulfil Orders
Tags:FBA, Ship to FC
10
66 views
3 replies
Reply
user profile

FBA Shipment - Error shipping both LTL and SPD on same Shipment

by Seller_o5XajdycUibIV

We're trying to ship an FBA shipment using both LTL and SPD methods.

So in Step 2 we unclicked "Shipping mode will be same for all shipments" and have each shipment's bubble of LTL and SPD correctly selected.

But when we click the accept charges button, we're getting an error that says to refresh the page:

img

When we refresh the page, it gives us an error with a random assortment of SKUs:

img

We've remade the shipment multiple times, even trying to take off the SKUs is says "cannot be sent", but it always just gives an error for random additional SKUs.

Is this a known issue? We've never shipped with both LTL and SPD before so not sure if there's something we're missing.

We have a case ID open (in theory) that phone support says was "sent to escalations" and that ID is 14757286721.

Thanks!

Joe

Fulfil Orders
Tags:FBA, Ship to FC
10
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3 replies
Reply
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Seller_o5XajdycUibIV
In reply to: Seller_o5XajdycUibIV’s post

Still happening today. Am I doing something wrong or missing a step? Are we not actually able to ship both LTL and SPD on the same workflow?

@Bryce_Amazon

10
user profile
Seller_o5XajdycUibIV
In reply to: Seller_o5XajdycUibIV’s post

Never mind, got it to go through. I randomly removed a couple SKUs that were a second brand from it (not the ones that were giving the errors mind you) and it worked.

Can't figure out the actual reason why.

10
Follow this discussion to be notified of new activity
user profile
Seller_o5XajdycUibIV
In reply to: Seller_o5XajdycUibIV’s post

Still happening today. Am I doing something wrong or missing a step? Are we not actually able to ship both LTL and SPD on the same workflow?

@Bryce_Amazon

10
user profile
Seller_o5XajdycUibIV
In reply to: Seller_o5XajdycUibIV’s post

Still happening today. Am I doing something wrong or missing a step? Are we not actually able to ship both LTL and SPD on the same workflow?

@Bryce_Amazon

10
Reply
user profile
Seller_o5XajdycUibIV
In reply to: Seller_o5XajdycUibIV’s post

Never mind, got it to go through. I randomly removed a couple SKUs that were a second brand from it (not the ones that were giving the errors mind you) and it worked.

Can't figure out the actual reason why.

10
user profile
Seller_o5XajdycUibIV
In reply to: Seller_o5XajdycUibIV’s post

Never mind, got it to go through. I randomly removed a couple SKUs that were a second brand from it (not the ones that were giving the errors mind you) and it worked.

Can't figure out the actual reason why.

10
Reply
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