Amazon is not acknowledging I shipped more units than it received
Hello,
I am honestly at my wits end. So I had a five box shipment and after shipping four of the five, I realized that I had one less unit than I realized. So, I tried to edit the "expected units" of my unshipped box but I accidently edited one of the boxes that had already shipped. When I tried to correct it, it would not let me do it so I reached out to support (case ID: 17788527481) and they were entirely unhelpful and said I had to wait tell the shipment was eligible for investigation. However, now the shipment has been marked as closed and it was before the shipment was eligible for investigation. There was obviously the original number of units as immediately after I had decreased it, I had tried to increase it and contacted support. When I contacted support just now, they said there was nothing they could do because the shipment was closed but there was no time where it was eligible for investigation before it got closed (case ID: 17836507971). I don't know what to do now. Like Amazon loses inventory all the time and I wonder if because it was extra, the receivers just ignored it and threw it out. Is there anything I can do to get a refund? Has this happened to anyone else? Can moderators help?
Amazon is not acknowledging I shipped more units than it received
Hello,
I am honestly at my wits end. So I had a five box shipment and after shipping four of the five, I realized that I had one less unit than I realized. So, I tried to edit the "expected units" of my unshipped box but I accidently edited one of the boxes that had already shipped. When I tried to correct it, it would not let me do it so I reached out to support (case ID: 17788527481) and they were entirely unhelpful and said I had to wait tell the shipment was eligible for investigation. However, now the shipment has been marked as closed and it was before the shipment was eligible for investigation. There was obviously the original number of units as immediately after I had decreased it, I had tried to increase it and contacted support. When I contacted support just now, they said there was nothing they could do because the shipment was closed but there was no time where it was eligible for investigation before it got closed (case ID: 17836507971). I don't know what to do now. Like Amazon loses inventory all the time and I wonder if because it was extra, the receivers just ignored it and threw it out. Is there anything I can do to get a refund? Has this happened to anyone else? Can moderators help?
4 replies
Seller_ZrugW22BIL5J6
@Xander_Amazon
@Jim_Amazon
@Dougal_Amazon
@Danny_Amazon
@Quincy_Amazon
@Connor_Amazon
@Emet_Amazon
@Nano_Amazon
@Cade_Amazon
@Jameson_Amazon
@Manny_Amazon
@Micah_Amazon
@Cooper_Amazon
@KJ_Amazon
@Bryce_Amazon
@Jameson_Amazon
@KJ_Amazon
@Sandy_Amazon
@Glenn_Amazon
@CR_Amazon
@Joey_Amazon
Seller_rI7BZIczK8iAC
don't lose your time for ONE unit and take the loss. It was your fault and finish.
If the system sees that you sent one unit more than expected, it will put it in stock and not throw away and even less reimburse you.
Nano_Amazon
Hello @Seller_ZrugW22BIL5J6
Thanks for reaching out to Amazon Forums.
I know you already tried contacting Seller Support without success, but my recommendation would be to keep working with them since they have the tools and access to investigate inventory discrepancies and can provide personalized assistance for your specific situation.
Best,
Nano
