Hi all, another plea for help...
We’ve been trying to get our safety razors reinstated on Amazon UK since they were restricted in 2023. Despite numerous attempts, Amazon support has been completely ineffective in resolving the issue.
When the UK updated its regulations on selling blades online, we were forced to adapt to the law and remove our safety razor refill blades from our product, continuing to sell the razor handles only. However, Amazon later restricted these ASINs under their Bladed Product Policy:
https://sellercentral.amazon.co.uk/help/hub/reference/201852820
Despite multiple appeals, they refuse to acknowledge that these products do not contain blades.
The ASINs that remain restricted are:
B08BJYB63N
B08BJY1DB5
B08BJY693J
Meanwhile, we still have other safety razors selling on Amazon UK with no issue, despite them being the exact same product:
B07YHNFHN9
B07YHRPGMH
B07RXVFF2F
B07RWYKXNN
We sell these razors all over the UK in retail stores, yet Amazon UK will not allow us to sell them online. UK customers are still buying the restricted razors but are forced to do so through Amazon Germany, Spain, and France, paying unnecessary import duties just to get them delivered to the UK.
One of the most frustrating aspects of this issue is that we are completely unable to edit the listings. We are not able to update the product descriptions or change any keywords that may be triggering the violation because Amazon continuously asks us for approval to sell the product before allowing any edits. This has left us stuck in a loop where we can neither appeal effectively nor make any necessary changes to comply with Amazon’s system.
We have already attempted to resolve this issue multiple times, but case ID 10794820092 is just one example where the support provided has been completely unhelpful. Instead of reviewing the issue properly, we keep getting generic responses quoting the bladed product policy, which does not apply to these ASINs.
At the same time, in case ID 10766216272, some of our other shaving products that were restricted for a similar reason were successfully reinstated after Julia assisted with the case. This proves that these restrictions can be overturned when properly reviewed, yet we are still being blocked from selling these safety razors without any valid justification.
If this restriction applied to all safety razors, then all sellers would be affected. However, countless other sellers continue to list and sell these products without issue. The inconsistency in enforcement is frustrating, and there is no clear process for legitimate UK businesses to resolve these errors.
We are one of the leading manufacturers of this type of product, and it makes no sense for these ASINs to remain restricted while others sell freely. Amazon needs to review this issue properly.
Is there any chance of a moderator being able to properly investigate this issue?
Best wishes
Chris @ Jungle Culture
@Julia_Amazon @Winston_Amazon @Sarah_Amzn @Simon_Amazon @Winston_Amazon @Maja_Amazon @Roberto_Amazon @Sakura_Amazon_@ Ezra_Amazon @Spencer_Amazon @JiAlex_Amazon
