Amazon says I haven't responded within 48 hours
Hello,
I sent the customer chandelier order. I requested the wrong product and sent a new product. Amazon deducted the fee, saying I did not respond to the messages within 48 hours. But I returned the message within 24 hours, and the customer received his money and received his product. The seller is the victim here. Amazon does not care about its sellers. Order ID: # 701-5678179-2245826
Amazon says I haven't responded within 48 hours
Hello,
I sent the customer chandelier order. I requested the wrong product and sent a new product. Amazon deducted the fee, saying I did not respond to the messages within 48 hours. But I returned the message within 24 hours, and the customer received his money and received his product. The seller is the victim here. Amazon does not care about its sellers. Order ID: # 701-5678179-2245826
1 reply
Christine_Amazon
Hello @Seller_pzxsw7Xoj6vKn
This is Christine from Amazon Forums.
I was checking the Order ID 701-5678179-2245826 and the return request is still pending approval.
Please see the text below:
"Returns
Authorize and respond to all return requests.
You must authorize, respond, or both to all return requests. It is best practice to respond to all return requests within 24 hours. Failure to respond to a return request within 48 hours will result in a granted claim and an immediate debit to your account. "
I understand you responded the messages, however the reason why this claim was granted to the buyer is for the return request.
You can read more in the link below:
Prevent an A-to-z Guarantee claim
Christine.
