Where is ads accumulating charges shown?
amazon changed the ads interface and now I can't see the current accumulating charges for my ads. Been through the interface several times and can't fine it.
I can do a time line of the last billing date to current date but the date they billing me, is that a new day or is that on the previous invoice? Where do I start the cutoff from the previous billing date?
I just want to see what has accumulated since last billing date.
Where is ads accumulating charges shown?
amazon changed the ads interface and now I can't see the current accumulating charges for my ads. Been through the interface several times and can't fine it.
I can do a time line of the last billing date to current date but the date they billing me, is that a new day or is that on the previous invoice? Where do I start the cutoff from the previous billing date?
I just want to see what has accumulated since last billing date.
7 replies
Seller_DxjBPxoKPcFtJ
I just messaged Amazon about this. They said it was an official change, THEY WERE REMOVING IT. This makes no sense to me. It seems very deceptive and intentional on Amazon's part.
Seller_5ayRyluEf2uzF
I was just about to post on the forum about the exact same problem... I can’t see the updated balance. I emailed Amazon four days ago, and they said that with the new pages, they’re experiencing bugs and are working on it. In the meantime, I’ve stopped most of my campaigns since I’m struggling to get an accurate, updated balance.
Are we the only ones in this kind of situation?
Thanks,
Quincy_Amazon
Hello @Seller_5S77ehtlGIA21
Thank you for posting your inquiry to the Forums and for members of the community for their input.
I understand that you would like to see a running total for the ads that you are running. In this case, I would suggest contacting an advertising support specialist directly via the Advertising Console Support Center for additional guidance. Please feel free to provide an update to this thread when you hear back from Ads Support as it may be beneficial to other members of the community who are seeing the same.
Regards,
Quincy_Amazon
Seller_EREXdBSiyaQMX
Also disappointed this disappeared this past week. I can get a "rough" number, by seeing what date I last paid my bill and how much I've spent on ads since then, but it isn't completely accurate and is more work to manually figure out.
Quincy_Amazon
Thank you for your response. Based on the guidelines provided by another member of the community in this thread, the interface ahs been updated to not reflect the accumulated ads cost. However, the feedback you provided will be forwarded to the partner team.
Regards,
Quincy_Amazon
