Valid Tracking Rate
Hello,
I'm a new seller and incorrectly added the wrong tracking number for one of my orders. This prompted Amazon to put my account under review as my VTR was below 95%. I had since updated the tracking number to the correct ID, but now my account is still under review and I can't withdraw funds. Does anyone know when my account will be removed from review? I contract seller services and account health specialist, but they have had no information on how to get my account back to normal other than "wait until we review it again and we don't know when that will be"
Valid Tracking Rate
Hello,
I'm a new seller and incorrectly added the wrong tracking number for one of my orders. This prompted Amazon to put my account under review as my VTR was below 95%. I had since updated the tracking number to the correct ID, but now my account is still under review and I can't withdraw funds. Does anyone know when my account will be removed from review? I contract seller services and account health specialist, but they have had no information on how to get my account back to normal other than "wait until we review it again and we don't know when that will be"
4 replies
Seller_kNAboD6kRgVt7
Did you get a notice that your account is at risk of deactivation? This is what usually happens, there is not a "review" for VTR issues, unless you are a repeat offender, then they usually just go ahead and suspend you.
The ding against you will drop off after 30 days. In the meantime, selling more stuff and entering correct tracking will bring up that percentage. An awful lot of the seller "support" people do not know how this site works. You are usually better off coming here to post when you have issues, and other sellers will often help out, faster and more accurate than "support."
Best of luck selling here, it is not for the faint of heart.
Josh_Amazon
Hello @Seller_ZbhrobaxBffyY,
This is Josh from Amazon. Thank you for contacting our Forums!
Thank you for reaching out about your account status and fund withdrawal concerns. I understand how important this is for your business operations.
I'm pleased to inform you that after reviewing your account, I can confirm that there are currently no restrictions in place. In fact, I can see that:
1. A payment was successfully transferred to your account on November 15, 2024.
2. Another payment transfer is scheduled for November 28, 2024.
These transactions indicate that your account is functioning normally and that the previous issue has been resolved. You should now be able to access your funds and manage your account as usual.
If you're still experiencing any difficulties with fund withdrawals or other account features, please let me know, and I'll be happy to investigate further.
Thank you for your patience during this process. We appreciate your business and are here to support your success on Amazon.
Best regards,
Josh
