Consistent issue with "We couldn't draw your chart"
This happens numerous times each day where I will be unable to do anything with any of our campaigns, and the only thing that comes up when I try to open any of them is "We couldn't draw your chart" and "No data available" and to try changing filters or date range.
This has been happening in increasing frequency, especially when trying to create or update new campaigns. I have been getting this error 10+ times in a day and it is severely hindering my ability to do my job and promote the advertisements we need.
I have all appropriate permissions on my account for what I need to be doing. Is Amazon treating me as though I'm a robot or like I'm trying to spam the site? It's becoming very frustrating.
Consistent issue with "We couldn't draw your chart"
This happens numerous times each day where I will be unable to do anything with any of our campaigns, and the only thing that comes up when I try to open any of them is "We couldn't draw your chart" and "No data available" and to try changing filters or date range.
This has been happening in increasing frequency, especially when trying to create or update new campaigns. I have been getting this error 10+ times in a day and it is severely hindering my ability to do my job and promote the advertisements we need.
I have all appropriate permissions on my account for what I need to be doing. Is Amazon treating me as though I'm a robot or like I'm trying to spam the site? It's becoming very frustrating.
28 replies
Seller_xsAIrtiLoyuOX
It's been happening to me for the last month or so, and it is infuriating.
Seller_98COVgp4Tjl5j
It's also been happening to me. It used to happen maybe once per day, but now it's happening 50% of the time when I load my ad accounts.
Danny_Amazon
Thanks for sharing this experience here on the forums @Seller_3bhVEkwg1d952- and for also weighing in @Seller_98COVgp4Tjl5j& @Seller_xsAIrtiLoyuOX. If you haven't seen this improve in recent days, I would recommend creating a case with our Advertising support team to further report the issue. If you share that case ID with me I can also connect with a point of contact on that team to request they review it!
Thanks in advance,
Danny
Seller_JUzllISOgHLP6
Chiming in here as well.
I tried to open a case but it is too many steps, especially when support will tell me to clear my cache or similar.
The performance of ads is beyond frustrating. I am receiving the "cannot draw chart" message 4-5 times per week. It seems like the entire ad console is unstable.
Seller_nHm6cEVQn00ip
Same issue here as well using Chrome. Have to admit haven't tried any other browsers though...
Very time consuming esp when I have a lot of ad accounts I'm managing.
Seller_Tqqq0OSrfqkQJ
I have been receiving the same error as well for the past few weeks. It is not only time consuming but also it makes organizing ads very difficult.
Seller_u5NhC61gK9Rhg
Also having this issue. Happening 80% of the time. Using Chrome.
Seller_qmcROWDUZrVBB
I think it is a Chrome issue. I tried it on Firefox and it worked.
I hope someone can figure this one out, I much prefer Chrome.
Seller_kodScLMxqd6xi
Same issue for several months, now I can't easily edit campaigns again
Seller_KBW6JuEPjU26o
Same issue here also. It's impossible to manage campaigns this way.
