Payments Reports Repository Failures
In the last 48 hours, I have been unable to pull transactions for Standard Orders through the Payments Reports Repository. We pull these reports daily to keep track of our sales. I generally pull for one day at a time, so it's not a large amount.
After numerous refreshes, it continues to have failures. Is anyone else having the same problem? Or is there any news regarding if it's overloaded or something?
Thanks in advance.
Payments Reports Repository Failures
In the last 48 hours, I have been unable to pull transactions for Standard Orders through the Payments Reports Repository. We pull these reports daily to keep track of our sales. I generally pull for one day at a time, so it's not a large amount.
After numerous refreshes, it continues to have failures. Is anyone else having the same problem? Or is there any news regarding if it's overloaded or something?
Thanks in advance.
89 replies
Seller_lDr7l6GWCzT2Y
I am also getting this problem the last 2 days. This happens a couple of times a year, but it normally last a morning or maximum a day. But now 2 days.
I do the same 1 day, standard, and invoiced. Not large.
Use them everyday. Can't get any information for amazon
As when I went to help tried to send an email about it I got
"Something went wrong. Contact an associate or try again later."
Seller_vRMQhmahZIgAI
Same. We noticed failures for three days and it finally processed yesterday (11/29/24). Failing again today (11/30/24).
Seller_vRMQhmahZIgAI
May we please get a Mod @Connor_Amazonto look into this? Payments Reports Repository is still failing (12/1/24 10:27am CST), even for a single date and a single account type.
Seller_qHkzoLmE9zynn
we are also having this problem. hopefully AZ can get it fixed soon
Seller_VBGbysF588Jvo
Seems to be a continuing problem. We had one date last week that took 3 days to finally work. Yesterday, the 11/30 date would fail, but now works today. For today's issue, 12/1 is failing. It's throwing us off not being able to generate the previous day's report that we need to ring in our internal POS system.
Seller_aBhRmsMxUf4a2
I have been having issues since 11-26-2024-- Every day. Took 2 days to get my file for 11-26-2024. Since then each day is taking at least 10-12 hours. No idea what happened. Prior to 11-26 I had the same issue for a couple weeks - at lease once a week but would work withing 10 minutes. Very upsetting since we now in the Christmas season bringing in our biggest sales days.
Seller_MIHEe3ZfpFYHz
I am having the same issue. I contacted support 2 days ago and they told me to clear the cache and wait 24 hrs. I did that - it still doesnt work. Then he told me to use Moxilla firefox as that is the preferred internet. He also said it was a temporary glitch.
It's still happening today
Seller_6znZFKc5m0qML
We have been experiencing this issue daily since 11/26.
Seller_vRMQhmahZIgAI
I have opened a case, and after some back and forth it was marked answered with no option to reply via email with the requested information. I had to resort to CHAT which never ends well.
CAN WE PLEASE GET A MOD TO LOOK INTO THIS SITUATION? My case number is 16785520691. I cannot access any data from 12/4 or 12/5. We need current data to make decisions.
@Atlas_Amazon
@Connor_Amazon
@Glenn_Amazon
@KJ_Amazon
@Joey_Amazon
@Michelle_Amazon
@TaylorR_Amazon
