Browse Node vanished – BSR Lost
My Browse node missing on the Product detail page five weeks ago and search was suppressed. The original Top 50 BSR in the browse node category dropped to 1400-2000 in the sub-category.
I have created cases but no luck. Seller support internal team returned with the same canned answer:
“...this is assigned to the current category based on the detail page and how Amazon customers find products through search and browse."
Item-type-keyword (browse node) is mandatory for all new listings created and to make it searchable. But when the ASIN existed, wonder that an assigned category without browse node is also OK and good for customer search?
My product is quite niche and no perfect match item-type-keywords are available. I can only go for a similar category. This is not a mis-categorisation. Otherwise, Amazon is not a marketplace for niche items.
The same browse node has been used since listing creation, and I just want to bring it back.
Any additional help and insights are highly appreciated.
Case ID 15288097031
@Dougal_Amazon @Cooper_Amazon
Browse Node vanished – BSR Lost
My Browse node missing on the Product detail page five weeks ago and search was suppressed. The original Top 50 BSR in the browse node category dropped to 1400-2000 in the sub-category.
I have created cases but no luck. Seller support internal team returned with the same canned answer:
“...this is assigned to the current category based on the detail page and how Amazon customers find products through search and browse."
Item-type-keyword (browse node) is mandatory for all new listings created and to make it searchable. But when the ASIN existed, wonder that an assigned category without browse node is also OK and good for customer search?
My product is quite niche and no perfect match item-type-keywords are available. I can only go for a similar category. This is not a mis-categorisation. Otherwise, Amazon is not a marketplace for niche items.
The same browse node has been used since listing creation, and I just want to bring it back.
Any additional help and insights are highly appreciated.
Case ID 15288097031
@Dougal_Amazon @Cooper_Amazon
4 replies
Cooper_Amazon
Good Morning @Seller_S26fBn3rI3yQC,
Thank you for writing to us on the seller forums and for providing the CASE ID related to the browse node issue you are experiencing.
I do see that Selling Partner Support has raised an internal ticket to have the browse node re-reviewed. They should get back to you within the next few business days.
If you do not end up hearing back from them, please reach out to me again and I can see what next steps can be taken to help you resolve this issue.
Have a lovely rest of your weekend and take care.
Sincerely, Cooper_Amazon
Cooper_Amazon
Good Evening @Seller_S26fBn3rI3yQC,
I wanted to follow up with you about the team's re-review of CASE ID 15288097031 regarding the browse node update for ASIN ending in ST7V.
After reviewing the details of your concern, they have confirmed the current browse node is the most appropriate one for the type of product and the information provided on CASE ID 15288097031 is valid at this time.
We recognize that this may not be the exact outcome that you were expecting, but we want you to know that we strive first and foremost to provide Sellers with the correct information based on our current policies.
Please let me know if you have any additional questions regarding the outcome of the case. Have a wonderful rest of the weekend and take care.
Sincerely, Cooper_Amazon
