customer gives wrong address
The customer placed an order i sent it 48 tracked , he then says not received I sent proof of delivery, amazon refunded him , customer then places another order , he really wants the item his address is 51 ....rd that was address he gave me on the 2 orders , I sent it 48hr signed for , customer again says not recieved, I have proof on parcel signed and delivered, customer then says his address is 51c ...... rd , He never put 51c on order he placed just 51 where do I stand on this one
customer gives wrong address
The customer placed an order i sent it 48 tracked , he then says not received I sent proof of delivery, amazon refunded him , customer then places another order , he really wants the item his address is 51 ....rd that was address he gave me on the 2 orders , I sent it 48hr signed for , customer again says not recieved, I have proof on parcel signed and delivered, customer then says his address is 51c ...... rd , He never put 51c on order he placed just 51 where do I stand on this one
1 reply
Roberto_Amazon
Hello! @Seller_fneUsajxIzQeT
Thank you for using the Forums. Were the customers refunded through A-Z claims? Did you present any evidence showing the items were sent to the address entered by the customer?
Let me know if you need further support, please reply here with the order IDs.
Regards,
