Voice of Customer Issues
We are facing some issues like
A customer orders product A and recieves product B
Upon filing cases and multiple cases,Amazon replies us with counter and generic responses like they perform the bin check and products are according to detail page.(No Defect Found)
How does customer keep on complaining they are recieving wrong items.we have proof of images order ID's
Voice of Customer Issues
We are facing some issues like
A customer orders product A and recieves product B
Upon filing cases and multiple cases,Amazon replies us with counter and generic responses like they perform the bin check and products are according to detail page.(No Defect Found)
How does customer keep on complaining they are recieving wrong items.we have proof of images order ID's
1 reply
Christine_Amazon
Hello @Seller_N4F7dVTukUzFF
Christine here from Amazon Forums.
I was checking, and I do see you have multiple investigations open.
I do recommend you to allow the team in charge to follow up and provide you with a resolution.
If there is any case resolved regarding this issue, and you still have problems, please let me know to see if an escalation can be made.
Christine.
