Customer Wants To Pay But Amazon Doesn't Want Me To Get My Payment
I took a package to the parcelshop and it was mislaid by them, the customer contacted me to ask about the delivery so I contacted the delivery company and they found the package and continued with the delivery, before I received an anwer from the company the customer opened a claim, I received the reply and explained what had happened and then the customer closed the claim, this was before the refund had been applied, then I received a message telling me the refund had been processed. I contacted Amazon and obviously I was emotional about the problem as no one likes to be robbed by their “selling partner”, the person I spoke to was one of the most condescending and patronising people I ever spoke to, it felt like she was doing me a favour by taking my call. She told me the claim was reversed by Amazon as the tracking showed the order was still in transit. She advised me to appeal once the package was delivered and that I had compelling evidence that the buyer had closed the claim. Although I was not happy to wait I did as instructed. Sure enough the appeal was rejected even though I supplied evidence of the customer closing the claim and the tracking showing delivery.
Why does Amazon offer the option to close claims only for them to then grant them regardless of the customer’s wishes? It’s not the first time this has happened it happens frequently, I’ve complained about it literally 100’s of times over several years but nothing is ever done about it.
I obviously want to be paid, the customer wants to pay as well so the only people who don’t want me to receive my payment is Amazon! It’s basically bullying and I have had enough of this now!
Here is a screenshot from the customer showing the claim closed:
Here’s a screenshot from my A-Z page of the claim being closed:
The way sellers are treated by Amazon is a total disgrace, what gives them the right to overrule the customer if they want to close a claim? Amazon requests that sellers work out problems with customers but when we do they make a mockery of our efforts, this is plain and simple robbery!!!!!
Case ID: 10775455222
@Ezra_Amazon @Julia_Amazon @Sakura_Amazon_ @Sarah_Amzn @Simon_Amazon @Spencer_Amazon @Winston_Amazon @Maja_Amazon @Ash_AMZ @Abella_AMZ @Angie_Amazon @JiAlex_Amazon
Customer Wants To Pay But Amazon Doesn't Want Me To Get My Payment
I took a package to the parcelshop and it was mislaid by them, the customer contacted me to ask about the delivery so I contacted the delivery company and they found the package and continued with the delivery, before I received an anwer from the company the customer opened a claim, I received the reply and explained what had happened and then the customer closed the claim, this was before the refund had been applied, then I received a message telling me the refund had been processed. I contacted Amazon and obviously I was emotional about the problem as no one likes to be robbed by their “selling partner”, the person I spoke to was one of the most condescending and patronising people I ever spoke to, it felt like she was doing me a favour by taking my call. She told me the claim was reversed by Amazon as the tracking showed the order was still in transit. She advised me to appeal once the package was delivered and that I had compelling evidence that the buyer had closed the claim. Although I was not happy to wait I did as instructed. Sure enough the appeal was rejected even though I supplied evidence of the customer closing the claim and the tracking showing delivery.
Why does Amazon offer the option to close claims only for them to then grant them regardless of the customer’s wishes? It’s not the first time this has happened it happens frequently, I’ve complained about it literally 100’s of times over several years but nothing is ever done about it.
I obviously want to be paid, the customer wants to pay as well so the only people who don’t want me to receive my payment is Amazon! It’s basically bullying and I have had enough of this now!
Here is a screenshot from the customer showing the claim closed:
Here’s a screenshot from my A-Z page of the claim being closed:
The way sellers are treated by Amazon is a total disgrace, what gives them the right to overrule the customer if they want to close a claim? Amazon requests that sellers work out problems with customers but when we do they make a mockery of our efforts, this is plain and simple robbery!!!!!
Case ID: 10775455222
@Ezra_Amazon @Julia_Amazon @Sakura_Amazon_ @Sarah_Amzn @Simon_Amazon @Spencer_Amazon @Winston_Amazon @Maja_Amazon @Ash_AMZ @Abella_AMZ @Angie_Amazon @JiAlex_Amazon
4 replies
Seller_ZJhFeE3tNKzfh
Are you saying they refunded even though the A-Z claim was closed?
Seller_ZDk0Wy8SCAs0E
Wish you the best of luck!
We have a similar case where CS opened an A-Z for an unshipped order, then closed it and instead cancelled the order while it was still being processed and later that night shipped.
Customer confirmed receipt and asked to be recharged, but Amazon SS keeps going in circles and only mentions the A-Z.
Seller_29AF2b8VJNr8z
All sorted, the customer closed the claim again when I messaged and explained the situation. Amazon should not put us in this situation as it is embarrassing and looks bad on our businesses but at least the issue is resolved.
A small tip, next time I will wait for the delivery to be completed and then request the customer to close the claim, Amazon is reversing the claim from closed to granted because it is picking up that the delivery is not completed.
