Amazon telling people to claim a refund as the item hasn't arrived
I know this is going on with UK orders and RM dont always scan on delivery so the customer gets a notification from amazon telling the customer to reach out to the seller as your item might be lost and ask for a refund. Its quite annoying to say the least.
We sell a lot to EU and it wouldn't be worth it to send tracked so we ship untracked. I suspected the same thing was happening with EU orders and today a customer send me a message out the blue to say the item had actually arrived, there was no issue. So this just confirmed what I suspected all along - amazon send this email to customers when the delivery date passes, as we dont ship anything tracked to EU it must go to all customers? It is so frustrating as you can spot these refund requests a mile off, always using the same text:
"I still haven't received my order even though the expected delivery date has already passed. Can you expedite shipping or provide additional tracking details for my order number XXXXXXX if the item is expected to arrive soon, or provide a full refund?"
sorry I had to moan about this, i really wish Amazon didn't do this, its hard enough for sellers these days especially trading from UK toi EU, without adding in refunds for orders that probably have arrived but the customer is chancing their luck.
I really dont want to start sending tracked from UK to EU as itll cost so much more which will in turn need to be passed onto the customer anyway. Its counter intuitive.
Anyone else find this issue with EU orders?
Amazon telling people to claim a refund as the item hasn't arrived
I know this is going on with UK orders and RM dont always scan on delivery so the customer gets a notification from amazon telling the customer to reach out to the seller as your item might be lost and ask for a refund. Its quite annoying to say the least.
We sell a lot to EU and it wouldn't be worth it to send tracked so we ship untracked. I suspected the same thing was happening with EU orders and today a customer send me a message out the blue to say the item had actually arrived, there was no issue. So this just confirmed what I suspected all along - amazon send this email to customers when the delivery date passes, as we dont ship anything tracked to EU it must go to all customers? It is so frustrating as you can spot these refund requests a mile off, always using the same text:
"I still haven't received my order even though the expected delivery date has already passed. Can you expedite shipping or provide additional tracking details for my order number XXXXXXX if the item is expected to arrive soon, or provide a full refund?"
sorry I had to moan about this, i really wish Amazon didn't do this, its hard enough for sellers these days especially trading from UK toi EU, without adding in refunds for orders that probably have arrived but the customer is chancing their luck.
I really dont want to start sending tracked from UK to EU as itll cost so much more which will in turn need to be passed onto the customer anyway. Its counter intuitive.
Anyone else find this issue with EU orders?
5 replies
Winston_Amazon
Hey there @Seller_51JPthzAS1xFT,
Can you share a few orders with me, so I can look into this?
Seller_QFivb25YBNqBc
I have stopped being annoyed and angry about it. It is a mess, it is another way Amazon is kicking sellers on their backside.
Seller_alM8a9mtX7er2
We're facing the same issue. There's been a huge spike in cases of items marked as "not received," specifically with large letters.
Amazon now checks if the item was scanned during delivery, and if it wasn't, they notify buyers to request a refund—even if the item was delivered.
As a result, we're having to refund item after item.
Where we used to see maybe one or two missing letter complaints per month, we're now dealing with around 20.
I honestly can't understand the logic here. Why inform customers—who are happy with their purchase—that they can claim a refund, essentially encouraging dishonesty?
