discrepancies in amazon invoicess
Hi everyone,
I'm facing a serious issue with my Amazon Seller Central account. My accountant has discovered significant discrepancies between the total expenses listed on my invoices and the amount Amazon has actually deducted from my payouts. Over the past 7 months, this difference has accumulated to a staggering £50,000.
I've reached out to Seller Support multiple times, but I've only received generic, automated responses. Even my account manager has been unable to provide any assistance.
Has anyone encountered a similar problem?
I'm at a loss as to what steps to take next. Any advice or guidance would be greatly appreciated.
Is there a specific Amazon department or team that handles these types of issues?
I'm desperate to resolve this matter and recover the missing funds.
Thanks in advance for your help.
discrepancies in amazon invoicess
Hi everyone,
I'm facing a serious issue with my Amazon Seller Central account. My accountant has discovered significant discrepancies between the total expenses listed on my invoices and the amount Amazon has actually deducted from my payouts. Over the past 7 months, this difference has accumulated to a staggering £50,000.
I've reached out to Seller Support multiple times, but I've only received generic, automated responses. Even my account manager has been unable to provide any assistance.
Has anyone encountered a similar problem?
I'm at a loss as to what steps to take next. Any advice or guidance would be greatly appreciated.
Is there a specific Amazon department or team that handles these types of issues?
I'm desperate to resolve this matter and recover the missing funds.
Thanks in advance for your help.
27 replies
Seller_QuM1AZgzfU9x4
Is your accountant aware that Amazon changed its VAT billing process in August?
Seller_Vavu6S5mx6P3g
just an example of total an expenses are not match to the amount i been charged
d the charge is not the same
Seller_QjWl9UVEf4nZl
Hi there
I've noticed the same thing, the fees seem excessive.
Seller_Sp0MDHOM1olT2
Not sure if this will help or not but rather than use that report, I go to report repository and download a date range report and open in excel
It's a bit fiddly to use at first as the settlement id of the transfer relates to the previous settlement. But once you realise that you can balance each settlement easily. They always equal zero (or if you have the DD+7 account level reserve it will equal your balance at the end of the settlement period.
Seller_KJziiHHY9CBiF
We had similar issues a couple of months ago as our invoices were roughly 20% higher than what we had expected from the transaction reports. Given the 20% discrepancy and the fact VAT billing changed in August/September, we raised this with the VAT team via Seller Support and requested itemised invoices to ensure we were not being charged VAT twice.
As it turns out, the invoices and transaction reports were both correct; however, the reporting periods are not the same - Amazon invoice orders and charges in a given calendar month, but in the reports transactions may be dated a number of days later than when they actually occurred i.e. we had transactions for orders that were placed and delivered October appearing in filtered transaction reports for November.
As a first step, we would suggest requesting itemised invoices and reviewing for any discrepancies. I hope this helps.
Seller_x5P2aPvWGlPRP
Every month our accountant has difficulties balancing the books and says Amazon is the hardest platform they have ever worked with!
Seller_iNRnu6fqyOt6a
Has there been a resolution to this at all??
Is it clearer yet from Amazon which reports relate to what periods? IE: are these transactions or sales? As we are told to use the VAT transaction report for our sales VAT figure, but this doesn't relate to any of the payout reports at all, and the fees etc. So if we report the sales using the report the system can't balance to what we are being charged and paid??
