Seller fullfilled offers have been deactived / Drop Shipping
I used someone else's FBA to fulfil an order , got my seller's fulfilled offers deactivated , submitted appeal twice , they keep coming back with the same , I have explained everything In details and showed proof of issue resolved and own inventory .
here what I got :
We received your submission but we do not have enough information to reactivate your seller-fulfilled offers at this time. To reactivate your seller-fulfilled offers, please send the following:
-- Greater detail on the root causes of the Drop Shipping policy violations.
-- Greater detail on the actions you have taken to comply with Amazon Drop Shipping policy.
-- Greater detail on the steps you have taken to prevent violations of Amazon Drop Shipping policy going forward.
-- Greater detail on evidence or examples that demonstrate that your account has complied with our policy.
Seller fullfilled offers have been deactived / Drop Shipping
I used someone else's FBA to fulfil an order , got my seller's fulfilled offers deactivated , submitted appeal twice , they keep coming back with the same , I have explained everything In details and showed proof of issue resolved and own inventory .
here what I got :
We received your submission but we do not have enough information to reactivate your seller-fulfilled offers at this time. To reactivate your seller-fulfilled offers, please send the following:
-- Greater detail on the root causes of the Drop Shipping policy violations.
-- Greater detail on the actions you have taken to comply with Amazon Drop Shipping policy.
-- Greater detail on the steps you have taken to prevent violations of Amazon Drop Shipping policy going forward.
-- Greater detail on evidence or examples that demonstrate that your account has complied with our policy.
2 replies
Seller_7LrAV0m5llaI7
That's the problem. You can't do that here on Amazon.
Amazon is asking for proof you didn't do that:
Atlas_Amazon
Hello @Seller_0OyBj3j4ZkjwA
Thank you for the information provided regarding the recent impact to your account. I understand that you did utilize another seller to fulfill your order which is going to be a violation of our policy as mentioned by @Seller_7LrAV0m5llaI7.
While you can attempt to provide an explanation of what occurred, we cannot guarantee that this will be sufficient for a resolution. Be sure that when approaching an explanation, you are being very specific regarding what occurred. In addition, to providing explicit details on the order that violated the policy, you should also be providing thorough detail on how you will prevent this type of issue from occurring again.
We encourage you to provide what you can, but do ask that you remain aware we cannot guarantee a favorable outcome. If you have any other questions or updates, please refer back to this thread for support.
Best,
Atlas
