Help with account health
i have tried to reach customer service they cant help me. I am stuck in trying to upload the required documents to update my account. I try to place a submission for account health wont let me. Keeps taking me back to a invalid card. Clearly my card works dines. Odd reason my account wont let me upload the documents i need to verify i am licensed to sell on amaxon. Please help i have tried different methods to no avail. I have documents as proof how do i upload these and not have so many loop holes and errors. Thanks!!
2 replies
Seller_4zBzdtgCyS9EI
what documents are you trying to upload? If the error is with your card, you need to add an actual credit card, in your name.
CR_Amazon
@Seller_6Fi6kFnxV82Bl
Hello there, my name is CR and wanted to see if I could get you some additional information here.
Before I can get started, I'm hoping you could help to clarify for us which documents you are referring to above. Are these for reverification? For initial setup or for an appeal of some sort?
If you have a case # opened with Seller Support on this, I'd be more than happy to review your issue in full detail there as well as read through any correspondence provided to this point.
We will hang tight here for your reply.
CR_Amazon
