Courier Collection Issues Impacting SFP Delivery Metrics
Hi everyone,
We've been experiencing an ongoing issue where failed collections by DPD or Evri negatively impact our SFP delivery metrics. When a collection is missed, our "Next Day Delivery" option automatically changes to a two-day delivery estimate on our product listings. This has a direct effect on our sales, often reducing them by more than half.
Last week, Evri did collect the parcels on time, but they weren’t scanned until the following day. As a result, we received a defect even though we dispatched the items as scheduled. Unfortunately, we’re being penalised for something outside of our control—the courier’s delay in scanning.
Has anyone else encountered similar issues? If so, I’d really appreciate any advice on how to resolve or escalate this. We always have our parcels ready for collection on time, but we're still being penalised when the courier fails to collect or scan on schedule.
Any help would be greatly appreciated.
Best regards,
Courier Collection Issues Impacting SFP Delivery Metrics
Hi everyone,
We've been experiencing an ongoing issue where failed collections by DPD or Evri negatively impact our SFP delivery metrics. When a collection is missed, our "Next Day Delivery" option automatically changes to a two-day delivery estimate on our product listings. This has a direct effect on our sales, often reducing them by more than half.
Last week, Evri did collect the parcels on time, but they weren’t scanned until the following day. As a result, we received a defect even though we dispatched the items as scheduled. Unfortunately, we’re being penalised for something outside of our control—the courier’s delay in scanning.
Has anyone else encountered similar issues? If so, I’d really appreciate any advice on how to resolve or escalate this. We always have our parcels ready for collection on time, but we're still being penalised when the courier fails to collect or scan on schedule.
Any help would be greatly appreciated.
Best regards,
1 reply
Seller_mgO4peX9I7oHw
Hello, we are currently facing the same issue, Evri didn’t scan our parcels on time which hit our OTD metric, I have contacted seller support a few times now as this issue has been on going for a week now, I believe you have to wait till your OTD % is above 97% then you should be able to offer One day delivery again or you can message seller support to reinstate it when it’s above 97%
