Funds held while account under review
Case ID 15704872581
Recently, my account has been placed on review, and all funds have been placed on hold. This situation is threatening the survival of my business. I am not a brand new seller and I have never encountered an issue like this before. To resolve this issue, I have taken the following steps:
Exclusively use FBA shipping and have confirmed that there are no problems with shipping.
Confirmed there are no A-Z Claims, Account Health issues, Performance Notifications or other communication regarding this review process. Account health support confirmed that my account is in good standing.
Contacted Amazon Seller Support multiple times to seek specific solutions.
Requested escalation with support due to the unresolved issue, the case was transferred to the Payments team but no communication has happened from their end so far.
Despite these efforts, the reserve has not been lifted, and my funds remain on hold. This situation is significantly impacting my business, and I am very frustrated.
I am hoping there is a possibility to get more insight on why this is happening in the first place to mitigate it for the future as well as have the case escalated.
@Stevie_Amazon@Connor_Amazon@Quincy_Amazon@Micah_Amazon@CR_Amazon
Funds held while account under review
Case ID 15704872581
Recently, my account has been placed on review, and all funds have been placed on hold. This situation is threatening the survival of my business. I am not a brand new seller and I have never encountered an issue like this before. To resolve this issue, I have taken the following steps:
Exclusively use FBA shipping and have confirmed that there are no problems with shipping.
Confirmed there are no A-Z Claims, Account Health issues, Performance Notifications or other communication regarding this review process. Account health support confirmed that my account is in good standing.
Contacted Amazon Seller Support multiple times to seek specific solutions.
Requested escalation with support due to the unresolved issue, the case was transferred to the Payments team but no communication has happened from their end so far.
Despite these efforts, the reserve has not been lifted, and my funds remain on hold. This situation is significantly impacting my business, and I am very frustrated.
I am hoping there is a possibility to get more insight on why this is happening in the first place to mitigate it for the future as well as have the case escalated.
@Stevie_Amazon@Connor_Amazon@Quincy_Amazon@Micah_Amazon@CR_Amazon
7 replies
CR_Amazon
@Seller_fc9H78jr3A2RR
Hello there, my name is CR and wanted to hop in here to see if I could be of assistance.
Thank you for the case #. I see that that case has been transferred to the appropriate team. It sounds like you have not yet heard anything further on your issue, is that correct?
I am going to do a few quick checks on my side as well while I await your reply.
CR_Amazon
CR_Amazon
@Seller_fc9H78jr3A2RR
CR back here.
I can see that the case was transferred and I don't seem to see any response from what I can see on my end.
I am going to see if I can engage with the appropriate partner team here to look into your payment issue and see if we can get you some more details here.
I am going to work on this now. Please allow me some time to put this together and as soon as I hear anything back from them, I'll be sure to return here and provide you with an update.
Thank you for your patience.
CR_Amazon
