Am I doing something wrong?
Posting here because I am literally at a loss and i'm hoping other sellers can provide some insight.
For reference I am in the clothing and apparel category, more specifically baby clothing.
I started my business here on Amazon in May of 2023. It took me a while to understand how advertising works and bring my ACOS into profitable margins but by December of 2023 I had it down to a science.
January 2024 was my most profitable month and ACOS was under 10%. I was thrilled. All of my business was FBA.
In February, I ran out of stock in my most popular pattern and sales did fall noticeably. However, they were still very strong and i understood the reason for the decline. ACOS stayed inline.
The beginning of March, most of my listings were taken down due to the textile act and some tech glitches that came with it. My sales fell in half and it took forever to fix.
Fast forward, I finally got it fixed just in time for the summer and then Amazon removed all my listings for compliance. This was my fault since I didn't realize this was a requirement and had been selling so long without it. It took basically the entire summer to get the compliance testing done and then approved.
September, I regained most of the listings, and added more patterns (I doubled the size of the listing, went from 10 patterns, to 23 patterns). I did expect sales to jump up since I had so much more inventory but understood that the fall is notoriously slow for my business, it was last year as well. I didn't think too much of the higher ad cost or slower sales because of this.
I expected things to pick up in December. With all my listings being active, optimized and ready for the holiday season I expected to do at least as well as this time last year.
Unfortunately, the reality has been that I have done half as much in sales and ad costs are over 3x what they were last year. I am spending the same amount per click, however it is taking triple the amount of clicks to convert to a sale.
I have tried to figure out what it could be, and the following is what I have found. I am interested in hearing everyones insight on this.
1. The economy combined with an election year. I, myself find myself adding items to my cart all the time and then reminding myself that things are tight and abandoning my cart, recently more than in past years in my opinion.
2. Last year my amazon business was 100% FBA. This year it is about 80% FBM, only because I didn't have the storage at amazon to send everything. When sales fell so significantly with all my listings being taken down for half of the year, my storage fell with it. Could this be the culprit? Does FBA get that much preference to FBM? After all, it is one listing and some variations are FBA, some FBM. Would the listing be so suppressed in search results to cause the huge decline in sales?
3. Too many choices for consumers? Was putting all 23 patterns in one listing, under 1 parent a mistake? Is it too overwhelming and too many choices for the customer to where they end up clicking away but never actually purchasing? Should I look at splitting the listing? For instance, one parent asin for boy variations and one for girls? But then it leaves the issue of the unisex ASIN's which I have been told have to be either under 1 parent or the other, not both.
I do understand I am in a very competitive category, however this time last year and the beginning of this year sales were great, so i know the demand is there. I don't need to be #1 in my category or do millions of dollars in sales. (although this would be amazing). I am just a seller on here with a small business looking for an extra income. I realize this is not a get rich quick scheme and am willing to invest the time and money it takes to grow and I have thus far continued to spend more time and money despite all the obstacles and Amazon's impossible seller support team. I also do not want to continue to chase something that is unattainable. It almost feels like Amazon dangled a carrot in front of me last year, showed me how great it can be and then took it all away and no matter what I do, I cant seem to get it back. (I know this is not the case, just a frustrating feeling not being able to understand why such a drastic change in sales)
Any advise from any sellers who have been here longer/ are more seasoned?
I am trying some tailored coupons for cart abandonment and I do have enough storage in January to get the listing back fully FBA with low quantities of each ASIN in FBA. I have already started shipping more to amazon. Is there anything else I can do to bring sales back? My listing is showing in the top 100 for my sub category but still struggling to see more than 2-3 sales a day. Last year I was seeing 25-30 per day consistently this same time of year.
All insight and experience shared is greatly appreciated!
3 replies
Seller_i6S8knzW6zU6Z
Hi @Seller_rmjsYCGId4E6I,
First, I want to acknowledge how frustrating this situation must be, especially after achieving such strong performance initially. Let's break this down systematically to help get you back on track.
1. Foundation First
Before making any changes, it's crucial to ensure all your listings are fully compliant. Each time listings get deactivated, you lose sales rank and keyword rankings, essentially resetting your momentum. Since you mentioned selling baby/toddler pajamas in another post, I strongly recommend carefully reviewing every detail in the 'Children's sleepwear' help page (https://sellercentral.amazon.com/help/hub/reference/G5NGAYYZAY559SCZ) to prevent future disruptions.
2. Understanding the Current Situation
You mentioned that "I am spending the same amount per click, however it is taking triple the amount of clicks to convert to a sale" - this indicates your conversion rate has dropped by two-thirds. Such a dramatic decline typically happens at specific points rather than gradually. I recommend:
- Using your business reports to pinpoint exactly when conversion rates dropped
- Correlating these drops with major changes (FBA to FBM transition, listing deactivations, pattern additions)
- Thoroughly analyzing your PPC search term reports to understand if you're reaching different customer segments now. Don't dismiss this possibility without detailed analysis - look carefully at which search phrases and product pages are driving traffic to your listings.
3. FBA Strategy
Your instinct about FBA vs FBM impact is spot-on. According to Amazon's help pages (https://sellercentral.amazon.com/help/hub/reference/G201229050), FBA listings receive significant advantages:
- Prime badge and better placement in search results
- Priority over FBM offers at the same price
- Higher conversion rates through Prime eligibility
January's timing is perfect for transitioning back to FBA with lower storage fees ($0.87/cubic foot vs peak season's $2.40). However, focus first on improving your inventory performance index. You can do this by prioritizing best sellers and improving inventory turnover through smaller, more frequent shipments. Aim for 30-60 days of inventory coverage.
4. Next Steps
- Hold off on major changes until you've completed your data analysis
- Focus on improving your conversion rate - this key metric affects everything from ACoS and organic rankings to inventory turnover and FBA capacity
- Transition your best-performing patterns to FBA first, and consider removing or liquidating slow-moving inventory to free up capacity for your top sellers
Remember, building back gradually with a solid foundation is better than rushing to recover previous volumes. Focus on getting the basics right first - stable listings, efficient inventory management, then marketing optimization.
Best regards, Michael
Seller_7nq8elTgFKBnk
Just a guess here, but I agree with you on point 3. Perhaps your increase to 23 patterns created some amount of decision paralysis due to so many options to choose from. This could be impacting conversions.
You might want to test what your conversions are like if you drop the number of patterns back down to 10 and/or separate out the parent listings somehow.
Also, in my experience, FBA does get preference in search results due to listings being Prime eligible. Others may want to chime on on this, as I know some do have success with FBM.
Seller_faJbhTRmL6SPR
Once you run out of stock/listings get taken down for a long period of time. it can be hard to recover rank and momentum. One thing that I would suggest is start looking at the category data to see overall how your competitors are doing and see how much of the pie you think you can get. When it comes to trying to figure out if the election etc is affecting sales, it's hard to actually come to a conclusion because there isn't any data to prove those things. The only data to look at is how much of your product people are buying and what keywords can you capitalize on to get a piece of the pie. If you don't have tools to figure this out, I would recommend going to Helium10 dot com and signing up for their tools. Helium 10 tools will help you make more data based decisions to revitalize your product listings.