our products wrongly identified as an adult product and suppressed from search results
Our items in our shop was wrongly identified as an adult product and was suppressed from the search results. I raised cases with Amazon support, but they have not resolved the issue for me yet!
The latest case (Case ID 10710037382) was meant to be resolved within 24 hours as the support team increased the severity of the case to the maximum.
We are about to enter the high sales season and I am facing 90% drop in my sales
Support is not efficiently managing my case!
Is there not an account manager or someone who can help?
I have read the Amazon "adult products terms and conditions" and I don't see our product as violating anything hence why its been live for years.
If there is an issue with the product some feedback from customer support and how to be more inline with the policies rather than supressing our listing would benefit both of us! if we can be told what was the reason it was supressed we can edit/remove images and text that may be the reason it was flagged despite us thinking it met the policy and t&cs?
PLEASE CAN SOMEONE COME BACK TO US ASAP AS THIS IS DETRIMENTAL TO OUR BUSINESS AND WE NEED OUR ASIN ALL REINSTATED ASAP
our products wrongly identified as an adult product and suppressed from search results
Our items in our shop was wrongly identified as an adult product and was suppressed from the search results. I raised cases with Amazon support, but they have not resolved the issue for me yet!
The latest case (Case ID 10710037382) was meant to be resolved within 24 hours as the support team increased the severity of the case to the maximum.
We are about to enter the high sales season and I am facing 90% drop in my sales
Support is not efficiently managing my case!
Is there not an account manager or someone who can help?
I have read the Amazon "adult products terms and conditions" and I don't see our product as violating anything hence why its been live for years.
If there is an issue with the product some feedback from customer support and how to be more inline with the policies rather than supressing our listing would benefit both of us! if we can be told what was the reason it was supressed we can edit/remove images and text that may be the reason it was flagged despite us thinking it met the policy and t&cs?
PLEASE CAN SOMEONE COME BACK TO US ASAP AS THIS IS DETRIMENTAL TO OUR BUSINESS AND WE NEED OUR ASIN ALL REINSTATED ASAP
3 replies
Seller_ZVAz3d5lZuGid
The ONLY way you may get a forum moderator to intervene and possibly pass on to the relevant team is by tagging in some mods. If you don't then it is unlikely any of them will even see your post.
