UPS collection not working
Is anyone else finding the UPS collection service unavailable when you enter the tracking details? It's been happening for about a week for me now.
39 replies
Seller_MJhBtqVJXW91p
Yes I am finding the same. When you call them the call just ends as well. I'll let you know if I manage to get in touch with them.
Seller_RnE6ojbcppxmB
Same here. Two days now. Maybe they have been hacked.
Seller_khXhultlsgFkP
Yeh not been able to book in all week. Luckily our UPS guy checks in daily just in case.
Seller_zDUw7ekrB6OEy
Swap the first 8 in the telephone number for a 3. You can get through on that. I can't post the full number.
Seller_13BH7cPrSUP2v
I had this problem as well - but I spoke to a tech expert at UPS who told me it's a problem they know about, specifically with Amazon sellers.
The fix they told me was ' don't log in to your UPS account, schedule a pick up as a guest user'
and it works for me - just have to fill in your pick up address every time
Sakura_Amazon_
Hello Sellers,
I see on the Forums that the issue still persists.
We are working on this, and I would like to ask for your direct support to build a troubleshooting process.
If you are available for a phone call from our Partner Team that would troubleshoot the issue with you, please comment on this post.
We will highly appreciate your cooperation!
I am looking forward to your replies.
Regards
Sakura
Sakura_Amazon_
Hello Sellers,
Thank you for replying here and letting me know that the issue still persists. I just wanted to let you know that the Partner Team is still working on it, and I will come back to you if I get any updates from them.
Regards,
Sakura
Sakura_Amazon_
Hello Sellers,
Today I received the information that this issue should be resolved. Could you please confirm it for me?
I am tagging here the Sellers that have recently posted that they still have the issue:
@Seller_0VOpuaMlnPkFc, @Seller_0AG9i8qKfX9Eu, @Seller_QxIBrul0jbDHu, @Seller_onQp3z9MnbGnW
I am looking forward to your answer.
Regards,
Sakura
Sakura_Amazon_
@Seller_8paMLIRNKLMth,Thank you for the confirmation!
Sellers, if you spot that the issue is back, let me know here.
Regards,
Sakura
