I am currently experiencing a very challenging situation due to a conscienceless hijacker.
My brand is registered in the Amazon Brand Registry, but it's in a pending status from the USPTO.
Currently, I have over 15 different hijacker sellers taking over my 1000 SKUs. The reason why I have so many SKUs is that I am selling women's clothing with a ton of color, size, and fit variations.
They started hijacking my SKUs about 2 months ago, right after I achieved Amazon's Choice.
I have never authorized anyone to sell my product under my ASIN.
I find myself crying every day and night. I've spent a ton of time and cash to set up.
My ACOS was under 25% before the hijackers appeared; now, it has gone up to 60%. I am spending over 1k on ads a day.
This is not fair. I cannot keep doing this business, and I am about to lose a ton of money.
Please, anybody, help.
I am currently experiencing a very challenging situation due to a conscienceless hijacker.
My brand is registered in the Amazon Brand Registry, but it's in a pending status from the USPTO.
Currently, I have over 15 different hijacker sellers taking over my 1000 SKUs. The reason why I have so many SKUs is that I am selling women's clothing with a ton of color, size, and fit variations.
They started hijacking my SKUs about 2 months ago, right after I achieved Amazon's Choice.
I have never authorized anyone to sell my product under my ASIN.
I find myself crying every day and night. I've spent a ton of time and cash to set up.
My ACOS was under 25% before the hijackers appeared; now, it has gone up to 60%. I am spending over 1k on ads a day.
This is not fair. I cannot keep doing this business, and I am about to lose a ton of money.
Please, anybody, help.
27 replies
Seller_kIukTwdhvntAp
How long has it been in 'pending' at the USPTO?
Until it clears the ONLY way Amazon will do anything at all is with test buys.
Seller_vSOOwekJLU6c0
I have seen someone get their listings hijacked right after her trademark application was denied. 5/12 SKUs.
Shes lost 12K so far.
She got another trademark and is rebranding everything rather than continuing to lose money.
Jim_Amazon
Hello @Seller_BrflrlzeqeZkQ
I want to provide some information from our "Report Infringement" page under "We Do Not Enforce":
When a product detail page is created, it becomes a permanent catalog page on Amazon that will remain even if the creator's inventory sells out. Additionally, when you add your copyrighted image to a product detail page, you grant Amazon and its affiliates a non-exclusive, worldwide, royalty-free, perpetual, irrevocable right to exercise all rights of publicity over the material.
Other sellers can list their items for sale against pages or copyrighted images that you have used. However, we do require sellers to list only against product detail pages that exactly match their items. If you believe sellers are listing against product detail pages that do not exactly match their items, we ask that you report the violation directly by using the contact us form.
Another avenue you may wish to explore would be to complete a few test buys as @Seller_kIukTwdhvntAp mentioned if these products are different than the listing they are a part of. The more reporting you do where you see this provides the team a pattern and if you can show/provide information about your distribution channels, that can be used as proof to these sellers not following Amazon's policy.
If you have any sort of case open around what you're seeing, please send me the case ID and I'd be more than happy to take a look.
-Jim
Seller_aUbEyzlSSnsDJ
We understand your concern. We have had your situation. We did not have our items in Brand Registry because we had letters of authorization to sell someone else's Brand. One of our competitors Falsely claimed the Brand we both buy from an called it their own. Amazon approve them for Brand Registry. We lost our listing and Amazon would not help we did all the documents, and we lost the page we could not even sell on the page Because of Fake amazon Branding. We had to relist. Not cool after being on the page for years. The catalog and Brand Registry are messed up. You have a lot of work to do if that happens to you. As a community of sellers, we all wish you success. Jim from amazon is going to be your best bet for now
Seller_GDKePtFy3qjdI
In order to fix this problem, you need to register your SKUs with Amazon's Transparency and apply these Transparency stickers to all your product SKUs. Then the hijackers will not be able to sell these ASINs as only you have the authority to produce these Transparency stickers for your product. They cost about 12 cents each, but are soooo worth it.
Seller_elHMKc0lR0uZv
I had a similar situation a few months ago. I have done over 100 test buy for my few SKUs and requested returns for all of them. Of course they were nothing like my branded products and some never shipped my orders. I kept reporting violations by using "contact us" with the order numbers but one day Amazon sent me an email that my return rate was too high and they would have to ban my purchasing account.
Seller_tAfXR7sVBEoZS
Add Amazon's failure to protect people who use IP Accelorator, register our brand, and follow the rules to the next lawsuit. Maybe a mod will chime in and let us know if to do business with Chinese sellers if Amazon has to follow different rules due to their government? I am starting to think Amazon does not give them the same rules they give us.
Seller_NPkEohpHRPghx
Brand registry is an Amazon scam perpetuated by Amazon and the US government to make them both money.
Seller_SJRMV3s4mNrFA
Change your name to a Chinese name. Amazon will then bend over backwards to help you re-hijack those listings
Seller_iLhdwomeYvaeK
You have still option to file IP Complain under your brand portal on amazon if you already enrolled in amazon brand registry, Amazon Accepting application of brand enrolling even trademark pending in UPS TO.
