Once again unfair A to Z granted
hi,
HAD AN A TO Z GRANTED WORTH £700 . Customer claiming received an empty box.
Provided full proof of delivery by parcelforce show picture of the parcel weight of 9.28kg at the time of delivery.The picture even shows intact box.
Had a sleepless night thinking how was I at fault.ITS JUST INSANE!
Once again unfair A to Z granted
hi,
HAD AN A TO Z GRANTED WORTH £700 . Customer claiming received an empty box.
Provided full proof of delivery by parcelforce show picture of the parcel weight of 9.28kg at the time of delivery.The picture even shows intact box.
Had a sleepless night thinking how was I at fault.ITS JUST INSANE!
15 replies
Seller_ZVAz3d5lZuGid
Cannot really help or advise, but I agree, it is insane.
First of all I would contact the customer with the photographic evidence of the delivery and weight, saying that there is no evidence of an empty box or the package having been tampered with - see if they respond.
Then I would consider small claims court as you have absolute evidence - I think you have to take Amazon, not the customer. The other possibility is mediation, but don't know much about that - check it out.
Seller_pnDsK3afrZCMs
a-z and instant refunds by Amazon are absolute joke. same goes on safe-t claims - we sell electronic products with serial numbers on them. we scan every item out of the warehouse. numerous times customers have ordered a item and then sent back a old used and damaged item in the new box. Amazon just refund it and then reject the safe-t.
Seller_5icmw5lPJ5EZu
I am so sorry you have experienced this. I had another atoz claim filed and now they have stopped my shop because of my metrics. Currently considering ditching amazon. It is a sorry state of affairs :(
Seller_Mrso42lCWrN3m
Unfortunately this is the cost of dealing with Amazon. We have numerous A-Z claims saying not received even if we have a photo of the recipient accepting the parcel, GPS and a signature - Amazon will just grant the claim and of course this goes against us. Thankfully our AOV is just £50. As much as it will keep you up at night, the choice is either accept that Amazon don't give a crap about their sellers and you need to factor these losses into your costs or find another platform to sell on. I look forward to the day when Amazon are ordered by the courts to treat us fairly. It's happening - from May they are being forced to fairly grant us the Buy Box.
Seller_prNRYzgZJre6A
We are seeing around 20% of orders with various claims made by customers, from late delivery, changed mind, cancel order, not as described. It takes up so much time, whereas ebay is much easier. I would explore the small claims court, you have nothing to lose.
Seller_5FS2nWK3C8Hrd
Hi We have lost over 10 a-z with valid tracking i honestly running out of ideas .
Seller_AeNP16b2BeNI9
I recommend that you appeal. Include all the information, shipment date, carrier, tracking ref, parcel weight, tracking history from courier, expected delivery date, actual delivery date, delivery photo and ESPECIALLY the evidence that the box had not been tampered with before delivery. Emphasise that the delivery photo clearly shows the seals on the box, point out to the reviewer what they look like.
In my experience overload on the details is essential.
If that fails, then take it to the MD of Amazon.
I wish you luck.
Seller_1vyLJePYDN9hf
Appealing to Amazon is a complete waste of time, entirely automated, always finds in buyer's favour. Contact the buyer directly with a legal "notice before action" for fraud. You will likely find that the item magically reappears. If not, act on it if I were you, otherwise they will try it again.
Seller_7Gzk2DXnerEBv
try FBA they just get an instant refund no need to a to z
I am afraid this is amazons platform and they want buyers to keep coming back even the dishonest ones
Seller_O8uJKvMnYDGVw
Can you not just involve the police, surely they could search property if you say they stole whatever it was.
