Urgent help needed: Listing blocked as ingredients attribute needs to be updated but can’t update attribute
Hi,
A few days ago listings for 3 new ASINS were blocked because I needed to up[date the ingredients attribute.
I have had this before & it is usually no problem to update by going into edit listing & updating the attributes. This time around for some reason the listings have been blocked which means that I can’t use the edit listing function to update the attribute.
I have had a long back & fourth with seller support who have been unable to help. All they keep saying is that your ‘listing appeal has been rejected please update ingredients attribute’ yet I can’t update the attribute as the listing is blocked!
They have advised updating the product via inventory file but it does not give me the option to upload a product update & anyway editing via listing is far simpler, so this is not an option
I spoke to seller support over the phone who agreed that all that needs to happen is my listing is unblocked so I can update the attributes.
Please could somebody urgently help me resolve this for the below ASINs.
@Sarah_Amzn@Julia_Amazon@Julia_Amzn@Roberto_Amazon@Ezra_Amazon@Winston_Amazon
B0DRW91J1D
B0DS9RLMMN
B0DS9R66TY
Case ID 10693270982
Urgent help needed: Listing blocked as ingredients attribute needs to be updated but can’t update attribute
Hi,
A few days ago listings for 3 new ASINS were blocked because I needed to up[date the ingredients attribute.
I have had this before & it is usually no problem to update by going into edit listing & updating the attributes. This time around for some reason the listings have been blocked which means that I can’t use the edit listing function to update the attribute.
I have had a long back & fourth with seller support who have been unable to help. All they keep saying is that your ‘listing appeal has been rejected please update ingredients attribute’ yet I can’t update the attribute as the listing is blocked!
They have advised updating the product via inventory file but it does not give me the option to upload a product update & anyway editing via listing is far simpler, so this is not an option
I spoke to seller support over the phone who agreed that all that needs to happen is my listing is unblocked so I can update the attributes.
Please could somebody urgently help me resolve this for the below ASINs.
@Sarah_Amzn@Julia_Amazon@Julia_Amzn@Roberto_Amazon@Ezra_Amazon@Winston_Amazon
B0DRW91J1D
B0DS9RLMMN
B0DS9R66TY
Case ID 10693270982
3 replies
Seller_ynXgesfGs9npl
[Moderator Edit (Sarah_Amzn): spam removed]
Seller_mhDKxqqMXhdIG
I am having the same issue. Could you solve it?
Sarah_Amzn
Hello @Seller_fOG8EFJJcBwGE,
This is Sarah with Amazon.
Are you still facing issues with the listing or you managed to sort them out?
Kind regards,
Sarah.