How to Remove Seller Selling Wrong Product
We created a listing using the brand owners name. We have a LOA from the brand to use their images etc and we buy direct from them. The listing is about 6 months old. There are similar listings of this product purchased from a retailer, which strictly speaking I know is not allowed but we don't have an issue. The difference is our product comes from the manufacturer in a decorative box, which is displayed on the list and states in the heading 'Comes with Original Box'. There is a slight difference in the ingredients with the retailers version being a bit sweeter. Last week another seller joined the listing and we contacted Amazon and were advised to report an abuse. We even asked the other seller, masquerading as a customer, if it comes in a box, to which they replied no, but they could put it in another box if we wished. The brand owner does not know this seller. In the meantime they continue to sell on the listing taking sales away from us! We have spoken with seller support a few times and get the same answer to report and abuse. Does anyone know if this is the correct procedure and how long does this take? I fear we are just being passed around getting wrong information and the customers are not getting the product that is advertised!
How to Remove Seller Selling Wrong Product
We created a listing using the brand owners name. We have a LOA from the brand to use their images etc and we buy direct from them. The listing is about 6 months old. There are similar listings of this product purchased from a retailer, which strictly speaking I know is not allowed but we don't have an issue. The difference is our product comes from the manufacturer in a decorative box, which is displayed on the list and states in the heading 'Comes with Original Box'. There is a slight difference in the ingredients with the retailers version being a bit sweeter. Last week another seller joined the listing and we contacted Amazon and were advised to report an abuse. We even asked the other seller, masquerading as a customer, if it comes in a box, to which they replied no, but they could put it in another box if we wished. The brand owner does not know this seller. In the meantime they continue to sell on the listing taking sales away from us! We have spoken with seller support a few times and get the same answer to report and abuse. Does anyone know if this is the correct procedure and how long does this take? I fear we are just being passed around getting wrong information and the customers are not getting the product that is advertised!
2 replies
Seller_Nprc5XWvdLYk9
post.if the retail version is sweeter then tge ingredients are different and it is then a different product? presumably the barcode is then also different?
Seller_ZJhFeE3tNKzfh
looking at many of the other listings that don’t come in a box, they are all falsely branded as far as I can see. Though it would require the brand to get brand registry in order to report them.
There doesn’t appear to be anything correctly branded apart from yours that are in the box. I’d suggest that the best route would be to work with tthe brand to get brand registry set up. You could manage it on their behalf.
What I can’t quite work out is why you’d have a completely different recipe going out to retailers. That sounds like two completely different products!
How to Remove Seller Selling Wrong Product
We created a listing using the brand owners name. We have a LOA from the brand to use their images etc and we buy direct from them. The listing is about 6 months old. There are similar listings of this product purchased from a retailer, which strictly speaking I know is not allowed but we don't have an issue. The difference is our product comes from the manufacturer in a decorative box, which is displayed on the list and states in the heading 'Comes with Original Box'. There is a slight difference in the ingredients with the retailers version being a bit sweeter. Last week another seller joined the listing and we contacted Amazon and were advised to report an abuse. We even asked the other seller, masquerading as a customer, if it comes in a box, to which they replied no, but they could put it in another box if we wished. The brand owner does not know this seller. In the meantime they continue to sell on the listing taking sales away from us! We have spoken with seller support a few times and get the same answer to report and abuse. Does anyone know if this is the correct procedure and how long does this take? I fear we are just being passed around getting wrong information and the customers are not getting the product that is advertised!
How to Remove Seller Selling Wrong Product
We created a listing using the brand owners name. We have a LOA from the brand to use their images etc and we buy direct from them. The listing is about 6 months old. There are similar listings of this product purchased from a retailer, which strictly speaking I know is not allowed but we don't have an issue. The difference is our product comes from the manufacturer in a decorative box, which is displayed on the list and states in the heading 'Comes with Original Box'. There is a slight difference in the ingredients with the retailers version being a bit sweeter. Last week another seller joined the listing and we contacted Amazon and were advised to report an abuse. We even asked the other seller, masquerading as a customer, if it comes in a box, to which they replied no, but they could put it in another box if we wished. The brand owner does not know this seller. In the meantime they continue to sell on the listing taking sales away from us! We have spoken with seller support a few times and get the same answer to report and abuse. Does anyone know if this is the correct procedure and how long does this take? I fear we are just being passed around getting wrong information and the customers are not getting the product that is advertised!
How to Remove Seller Selling Wrong Product
We created a listing using the brand owners name. We have a LOA from the brand to use their images etc and we buy direct from them. The listing is about 6 months old. There are similar listings of this product purchased from a retailer, which strictly speaking I know is not allowed but we don't have an issue. The difference is our product comes from the manufacturer in a decorative box, which is displayed on the list and states in the heading 'Comes with Original Box'. There is a slight difference in the ingredients with the retailers version being a bit sweeter. Last week another seller joined the listing and we contacted Amazon and were advised to report an abuse. We even asked the other seller, masquerading as a customer, if it comes in a box, to which they replied no, but they could put it in another box if we wished. The brand owner does not know this seller. In the meantime they continue to sell on the listing taking sales away from us! We have spoken with seller support a few times and get the same answer to report and abuse. Does anyone know if this is the correct procedure and how long does this take? I fear we are just being passed around getting wrong information and the customers are not getting the product that is advertised!
2 replies
2 replies
Seller_Nprc5XWvdLYk9
post.if the retail version is sweeter then tge ingredients are different and it is then a different product? presumably the barcode is then also different?
Seller_ZJhFeE3tNKzfh
looking at many of the other listings that don’t come in a box, they are all falsely branded as far as I can see. Though it would require the brand to get brand registry in order to report them.
There doesn’t appear to be anything correctly branded apart from yours that are in the box. I’d suggest that the best route would be to work with tthe brand to get brand registry set up. You could manage it on their behalf.
What I can’t quite work out is why you’d have a completely different recipe going out to retailers. That sounds like two completely different products!
Seller_Nprc5XWvdLYk9
post.if the retail version is sweeter then tge ingredients are different and it is then a different product? presumably the barcode is then also different?
Seller_Nprc5XWvdLYk9
post.if the retail version is sweeter then tge ingredients are different and it is then a different product? presumably the barcode is then also different?
Seller_ZJhFeE3tNKzfh
looking at many of the other listings that don’t come in a box, they are all falsely branded as far as I can see. Though it would require the brand to get brand registry in order to report them.
There doesn’t appear to be anything correctly branded apart from yours that are in the box. I’d suggest that the best route would be to work with tthe brand to get brand registry set up. You could manage it on their behalf.
What I can’t quite work out is why you’d have a completely different recipe going out to retailers. That sounds like two completely different products!
Seller_ZJhFeE3tNKzfh
looking at many of the other listings that don’t come in a box, they are all falsely branded as far as I can see. Though it would require the brand to get brand registry in order to report them.
There doesn’t appear to be anything correctly branded apart from yours that are in the box. I’d suggest that the best route would be to work with tthe brand to get brand registry set up. You could manage it on their behalf.
What I can’t quite work out is why you’d have a completely different recipe going out to retailers. That sounds like two completely different products!
