Product Compliance Team is Not Responding to our Uploaded Certification Documents
This is in regard to CASE ID 15977887501.
On September 8, our Company uploaded the required compliance documents for our ASIN B0DDVFKCTJ (HONEY FACE CLEANSER) after it was deactivated by Amazon, requesting compliance docs.
It has now been over 2 weeks and no one from the Product Compliance Team has responded. My company has inventory that has been ready to ship for the past 2 weeks, but we can't because the Amazon Product Compliance Team hasn't responded.
We've called in 3 times, and the customer service rep said that they can't do anything because it is out of their jurisdiction.
We have uploaded compliance documentation in the past for our company's 20 products without issue. Is there some back-up with the Product Compliance Team? Does the team need additional staffing? Is there anything we can do to help the team?
Can an Amazon associate help us elevate this issue so we can get our product activated this week?
Thank you!
LILY SADO INC.
Product Compliance Team is Not Responding to our Uploaded Certification Documents
This is in regard to CASE ID 15977887501.
On September 8, our Company uploaded the required compliance documents for our ASIN B0DDVFKCTJ (HONEY FACE CLEANSER) after it was deactivated by Amazon, requesting compliance docs.
It has now been over 2 weeks and no one from the Product Compliance Team has responded. My company has inventory that has been ready to ship for the past 2 weeks, but we can't because the Amazon Product Compliance Team hasn't responded.
We've called in 3 times, and the customer service rep said that they can't do anything because it is out of their jurisdiction.
We have uploaded compliance documentation in the past for our company's 20 products without issue. Is there some back-up with the Product Compliance Team? Does the team need additional staffing? Is there anything we can do to help the team?
Can an Amazon associate help us elevate this issue so we can get our product activated this week?
Thank you!
LILY SADO INC.
5 replies
April_Amazon
Hello @Seller_QDUGNNCrl6QDh,
After investigation, I have passed this on to the appropriate teams. You will be notified via the case ID with any updates.
I cannot promise any kind of time frame for resolution. Please monitor the compliance area via the Account Health Page as well as the Case ID you provided for updates.
Thank you for reaching out on the forums. The forums community and I are here to support you.
April
