TIME LINE OF EVENTS AND COMMUNICATIONS

Email Notification sent from Amazon that our disbursement for $1429.06 was made July 15, 2024.

Upon checking our account, however, I discovered Amazon unilaterally WITHOUT NOTIFICATION TO ME --cancelled the disbursement even though an email was sent confirming the disbursement.

7/11/24

I contact Amazon Seller Support July 11, 2024 questioning why the disbursement wasn't made for funds in our account, Au Bon Gout Boutique and why additional funds in the account are also on hold.

7/15/24

Email Notification received from Amazon 7/15/24 informing me that that THERE IS NO PROBLEM WITH MY ACCOUNT noting : Thank you for working with Account Health Support to address the Dropship policy violation on your Amazon selling account. You have sufficiently addressed the issue and you may continue selling on Amazon at this time. Any funds that were held in your account while we worked with you are now available.

7/19/24

I contact Amazon 7/19/24 again noting DESPITE THEIR EMAIL, I was still unable to transfer any funds despite being told there was no problem with the account. Amazon responded with a form letter noting: I understand that you are having account issues related to a performance notification. Upon checking, you already have addressed the issue and you may continue selling on Amazon at this time. Any funds that were held in your account while we worked with you are now available. Thank you for contacting Seller Support at Amazon.com.

7/19/24

I inform Amazon I cannot transfer existing funds or funds associated with the disbursement withheld. Amazon responded: We have opened a case-tracking ticket to address your issue. A team member will follow up with you as soon as possible. We answer most emails in less than 12 hours. Despite telling me someone would contact me within 12 hours, no response yet from any Amazon team member as of July 29, 2024.

7/19/24

I contacted Amazon again and received the following written response from Amazon 7/19/24: I understand that you are having account issues related to a performance notification. Upon checking, YOU HAVE ALREADY ADDRESSED THE ISSUE AND YOU MAY CONTINUE SELLING ON AMAZON AT THIS TIME. ANY FUNDS THAT WERE HELD IN YOUR ACCOUNT WHILE WE WORKED WITH YOU ARE NOW AVAILABLE.

7/19/24

We again attempt to transfer. Despite assurance there are no problems, now received twice, I again contacted Amazon 7/19/24 Seller Support that THE PROBLEM PERSISTS, and Amazon is not only withholding funds in the account (now approaching $6000), they cancelled a previous disbursement of over $1600 and are withholding it due to problems with the account which they themselves identified as non-existent.

Amazon responded 7/19/24 with another form letter: Thank you for contacting the Amazon Developer Support Team! We received your message relating to Case# XYZ. A team member will follow up with you as soon as possible.

No response yet from any Amazon team member as of July 29, 2024

7/19/24

I placed an additional call to Amazon Account Health, an Amazon inner group to address account problems, and received the following form letter response from Amazon 7/19/24: Thank you for contacting the Amazon Developer Support Team! We received your message relating to Case# XYZ. A team member will follow up with you as soon as possible. To contact us again about this issue, please use the Contact Us form in the Distribution Portal using the following link:

https://developer.amazon.com/help/contact-us.html?caseID=15657187891

I click on the link provided only to find I am led to a defunct site known as Appstore Developer Support which has nothing to do with this complaint / claim. Furthermore, when I scroll down, it has nothing under the reference number. IT IS A BLANK PAGE.

No response yet from any Amazon team member as of July 29, 2024

7/23/24

I contacted Amazon again that I am STILL unable to transfer funds and again, received the email 7/23/24 response from Amazon: Thank you for contacting Seller Support at Amazon.com. We have opened a case-tracking ticket to address your issue. A team member will follow up with you as soon as possible. We answer most emails in less than 12 hours.

No response yet from any Amazon team member as of July 29, 2024

7/25/24

I contacted Amazon again, only to be told this is a computer glitch, and our case is being transferred, but can receive no assurance as when we will be able to address the problem just to wait. When asked when, they report we don't know. But keep selling your account is good. Another response from Amazon - Hello from Amazon Selling Partner Support, My name is Kenny, I'd be glad to assist you today. We understand that you have issue with your amazon payment. Please be informed that we have contacted our internal team for information regarding your issue. We encourage you to wait for our response...

Meanwhile, Amazon continues to withhold funds due to a problem on the end, and I must bear the consequences with no assurance as to when the problem will be addressed, let alone resolved. When pressed, no one in amazon can give me any assurance that we won't be waiting months for this issue to be resolved.

7/29/24

We contact Amazon again due to a two step verification issue (unrelated). That agent researches our Account Level Reserve and reports she has no idea why the funds are being held but thinks it might be related to an amazon pay link on Amazon's end that they need to check and activate. (Why, we have zero idea). She transferred the case yet again.

As of 7/29/24, 11:01 a.m., there is a combined amount of approximately $8K in our account and the Amazon Account level reserve shows $0.00. We am still unable to transfer the funds my account, and have put our store on vacation and warehouse staff on part time since I fear any higher financial exposure.

I am scared to death as we are entering the 4th quarter and are placing all our holiday orders.

We have no idea what "team" or group is working on this...but it lingers and lingers.

CAN THIS ISSUE NOT GET ESCALATED WHERE A HUMAN CAN REVIEW THE CASE AND RESOLVE?