Customer Refused a Delivery

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Seller_SITNVuZK87zGK

Customer Refused a Delivery

Got an odd one. Customer ordered a product and selected Second Day Delivery option

We sent it via DPD and in the words of the customer “I thought I received a strange package. The postman asked me and said it wasn’t mine and I said no.” So they refused a delivery they’d ordered just the day before. :zipper_mouth_face:

It’s now on its way back to us according to DPD. I’ve no issue with refunding once we get it back - I assume I would not have to refund the Second Day Delivery charge?

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2 replies
Tags:Customer, Refunds
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Seller_7VbclcPFFRTnc
Most helpful replyThis reply was marked most helpful by the original poster.

Yes - only the standard delivery costs on the item

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2 replies
user profile
Seller_7VbclcPFFRTnc
Most helpful replyThis reply was marked most helpful by the original poster.

Yes - only the standard delivery costs on the item

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