FedEx Ground Economy Tracking Not Updating
Has anyone noticed their FedEx Ground Economy shipping labels not giving any tracking updates?
We dropped off 4 packages on March 31st at a FedEx location and the tracking numbers haven't gotten any updates. We also dropped off some other orders from other Marketplaces we sell on, and the tracking for those have been updating with no issue. So it's the labels purchased specifically from Amazon that are not getting any tracking updates.
I visited the location where we dropped the packages off on the 31st yesterday and asked them if they could see any issues or if they couldn't scan the labels for any reason, and they said no. They no longer have the packages, so it's not like they couldn't process them or we could retrieve them and ship them using other shipping services.
This has only happened to FedEx Ground Economy labels, USPS and UPS are updating with no problem.
We have a copy of the drop-off receipt I got, but I am concerned customers will complain about not receiving their items on time or getting hits on my OTDR and not getting claims protection due to the lack of updates.
FedEx Ground Economy Tracking Not Updating
Has anyone noticed their FedEx Ground Economy shipping labels not giving any tracking updates?
We dropped off 4 packages on March 31st at a FedEx location and the tracking numbers haven't gotten any updates. We also dropped off some other orders from other Marketplaces we sell on, and the tracking for those have been updating with no issue. So it's the labels purchased specifically from Amazon that are not getting any tracking updates.
I visited the location where we dropped the packages off on the 31st yesterday and asked them if they could see any issues or if they couldn't scan the labels for any reason, and they said no. They no longer have the packages, so it's not like they couldn't process them or we could retrieve them and ship them using other shipping services.
This has only happened to FedEx Ground Economy labels, USPS and UPS are updating with no problem.
We have a copy of the drop-off receipt I got, but I am concerned customers will complain about not receiving their items on time or getting hits on my OTDR and not getting claims protection due to the lack of updates.
6 replies
Seller_MdxfEfnKed3gz
Yes I have experienced this. I had at least 10 A-Z claims filed against me because of this and I challenged all of them successfully but 2 were denied and went in the buyers favor and affected my ODR, which cost me Buy Box Eligibility(and money) for FBM. This is a problem and I'm surprised that not more people are talking about this. It only affects FedEx ground. If you see that the tracking went nowhere my advice would be refund those buyers once they complain so it doesn't affect your ODR and don't ship fedex.
KJ_Amazon
Hello @Seller_ijwysDD2OO2KG and @Seller_MdxfEfnKed3gz
Thank you for raising issues you've had with FedEx Ground Economy.
Can you please share a Case ID with Order/Shipment details, and can you confirm that the shipments were dropped off directly with FedEx as required?
For detailed step-by-step guidance on filing Ground Economy (Smart Post) claims, sellers should refer to the comprehensive (external link) FedEx Ground Economy Claims How-To Guide available through FedEx's resource page.
It would also be helpful if you can provide the specific type of FedEx location, such as a FedEx Office location or something like a Dollar General? I can open up a direct case with you if you'd prefer to share the information that way.
