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Seller_mjdcZZZMGEFB4

Problem with merging reviews on Child ASINs within a variation.

Hello everyone and good sales!

Guys need your opinion.

For the first time I came across the problem of variation reviews.

I have Child ASINs that are in variation have their own reviews, which are not combined into the total count of variation reviews.

Support gives a vague answer.

“Kindly be informed that, We have determined that the reviews cannot be shared across ASINs within the Variation family. If we detect unusual review behavior for a product, we may place limits on reviews or the sharing of reviews for related products. We place limits on reviews to preserve trust in customer reviews.”

At the same time always work honestly, no manipulations with reviews did not make.

Of the done actions that did not help yet such:

* twice split the variation and put it back together in the old Parent ASIN and in the new Parent ASIN - both times did not help.

* also requested GL category ( General Ledger ) from support. All ASINs - parent + childs are in the same category - gl_home

Can you tell me who has encountered this and what other actions can be taken?

Because right now I don't understand why the reviews aren't connecting.

Note. Reviews in this variation have always been combined, they are in the same subcategory, also these Child ASINs are several years old and there have never been any problems.

Thanks for the answer!

If support is watching this part of the forum, I will provide such data as well:

Current case where the issue has been given for investigation:

16868346571

Case where I was denied, reason given above in comments:

16688981521

Child ASINs , where reviews do not merge into common variation reviews:

B0CRRR8MHBL

B0CRRRRBXRXQ

B0CRR8N84L

B0CGZYMX2R

B0CGZY8YZR

B0CH11NWFG

B0CGZYKZLW

B0CGZZ1LYW

B0CS3R4MRZ

B0CRR9MHL9

B0CRRR94KTY

B0CH12TVQ1

B0CGZZZBTXG

B0CGZZZYR1XM

B0CH128ZMP

B0B4SRS11S

B0B46965K6

B083QKQRX8

B07JFF1WW2

B083QKGVM8

B07JD6N4G6

B07JFF726Y

B07JFF726Y

B0B4SRCJ6L

B0B46B9DFY

B07JFF1ZDN

B083QKLQ3F

B0B46B9DFY

B07JW558KK

59 views
1 reply
Tags:Listings, Product feedback
00
Reply
user profile
Seller_mjdcZZZMGEFB4

Problem with merging reviews on Child ASINs within a variation.

Hello everyone and good sales!

Guys need your opinion.

For the first time I came across the problem of variation reviews.

I have Child ASINs that are in variation have their own reviews, which are not combined into the total count of variation reviews.

Support gives a vague answer.

“Kindly be informed that, We have determined that the reviews cannot be shared across ASINs within the Variation family. If we detect unusual review behavior for a product, we may place limits on reviews or the sharing of reviews for related products. We place limits on reviews to preserve trust in customer reviews.”

At the same time always work honestly, no manipulations with reviews did not make.

Of the done actions that did not help yet such:

* twice split the variation and put it back together in the old Parent ASIN and in the new Parent ASIN - both times did not help.

* also requested GL category ( General Ledger ) from support. All ASINs - parent + childs are in the same category - gl_home

Can you tell me who has encountered this and what other actions can be taken?

Because right now I don't understand why the reviews aren't connecting.

Note. Reviews in this variation have always been combined, they are in the same subcategory, also these Child ASINs are several years old and there have never been any problems.

Thanks for the answer!

If support is watching this part of the forum, I will provide such data as well:

Current case where the issue has been given for investigation:

16868346571

Case where I was denied, reason given above in comments:

16688981521

Child ASINs , where reviews do not merge into common variation reviews:

B0CRRR8MHBL

B0CRRRRBXRXQ

B0CRR8N84L

B0CGZYMX2R

B0CGZY8YZR

B0CH11NWFG

B0CGZYKZLW

B0CGZZ1LYW

B0CS3R4MRZ

B0CRR9MHL9

B0CRRR94KTY

B0CH12TVQ1

B0CGZZZBTXG

B0CGZZZYR1XM

B0CH128ZMP

B0B4SRS11S

B0B46965K6

B083QKQRX8

B07JFF1WW2

B083QKGVM8

B07JD6N4G6

B07JFF726Y

B07JFF726Y

B0B4SRCJ6L

B0B46B9DFY

B07JFF1ZDN

B083QKLQ3F

B0B46B9DFY

B07JW558KK

Tags:Listings, Product feedback
00
59 views
1 reply
Reply
1 reply
user profile
Manny_Amazon

Hello @Seller_mjdcZZZMGEFB4,

Thanks for posting here. I've reviewed the details of this issue and see that case 16868346571 is open with Seller Support who is actively looking into the issue. Please allow the team time to review this and get back to you with an update. If you see that the case resolves later and still need help, let me know here and I'll look into seeing what options exist for escalation.

Regards,

- Manny

00
Follow this discussion to be notified of new activity
user profile
Seller_mjdcZZZMGEFB4

Problem with merging reviews on Child ASINs within a variation.

Hello everyone and good sales!

Guys need your opinion.

For the first time I came across the problem of variation reviews.

I have Child ASINs that are in variation have their own reviews, which are not combined into the total count of variation reviews.

Support gives a vague answer.

“Kindly be informed that, We have determined that the reviews cannot be shared across ASINs within the Variation family. If we detect unusual review behavior for a product, we may place limits on reviews or the sharing of reviews for related products. We place limits on reviews to preserve trust in customer reviews.”

At the same time always work honestly, no manipulations with reviews did not make.

Of the done actions that did not help yet such:

* twice split the variation and put it back together in the old Parent ASIN and in the new Parent ASIN - both times did not help.

* also requested GL category ( General Ledger ) from support. All ASINs - parent + childs are in the same category - gl_home

Can you tell me who has encountered this and what other actions can be taken?

Because right now I don't understand why the reviews aren't connecting.

Note. Reviews in this variation have always been combined, they are in the same subcategory, also these Child ASINs are several years old and there have never been any problems.

Thanks for the answer!

If support is watching this part of the forum, I will provide such data as well:

Current case where the issue has been given for investigation:

16868346571

Case where I was denied, reason given above in comments:

16688981521

Child ASINs , where reviews do not merge into common variation reviews:

B0CRRR8MHBL

B0CRRRRBXRXQ

B0CRR8N84L

B0CGZYMX2R

B0CGZY8YZR

B0CH11NWFG

B0CGZYKZLW

B0CGZZ1LYW

B0CS3R4MRZ

B0CRR9MHL9

B0CRRR94KTY

B0CH12TVQ1

B0CGZZZBTXG

B0CGZZZYR1XM

B0CH128ZMP

B0B4SRS11S

B0B46965K6

B083QKQRX8

B07JFF1WW2

B083QKGVM8

B07JD6N4G6

B07JFF726Y

B07JFF726Y

B0B4SRCJ6L

B0B46B9DFY

B07JFF1ZDN

B083QKLQ3F

B0B46B9DFY

B07JW558KK

59 views
1 reply
Tags:Listings, Product feedback
00
Reply
user profile
Seller_mjdcZZZMGEFB4

Problem with merging reviews on Child ASINs within a variation.

Hello everyone and good sales!

Guys need your opinion.

For the first time I came across the problem of variation reviews.

I have Child ASINs that are in variation have their own reviews, which are not combined into the total count of variation reviews.

Support gives a vague answer.

“Kindly be informed that, We have determined that the reviews cannot be shared across ASINs within the Variation family. If we detect unusual review behavior for a product, we may place limits on reviews or the sharing of reviews for related products. We place limits on reviews to preserve trust in customer reviews.”

At the same time always work honestly, no manipulations with reviews did not make.

Of the done actions that did not help yet such:

* twice split the variation and put it back together in the old Parent ASIN and in the new Parent ASIN - both times did not help.

* also requested GL category ( General Ledger ) from support. All ASINs - parent + childs are in the same category - gl_home

Can you tell me who has encountered this and what other actions can be taken?

Because right now I don't understand why the reviews aren't connecting.

Note. Reviews in this variation have always been combined, they are in the same subcategory, also these Child ASINs are several years old and there have never been any problems.

Thanks for the answer!

If support is watching this part of the forum, I will provide such data as well:

Current case where the issue has been given for investigation:

16868346571

Case where I was denied, reason given above in comments:

16688981521

Child ASINs , where reviews do not merge into common variation reviews:

B0CRRR8MHBL

B0CRRRRBXRXQ

B0CRR8N84L

B0CGZYMX2R

B0CGZY8YZR

B0CH11NWFG

B0CGZYKZLW

B0CGZZ1LYW

B0CS3R4MRZ

B0CRR9MHL9

B0CRRR94KTY

B0CH12TVQ1

B0CGZZZBTXG

B0CGZZZYR1XM

B0CH128ZMP

B0B4SRS11S

B0B46965K6

B083QKQRX8

B07JFF1WW2

B083QKGVM8

B07JD6N4G6

B07JFF726Y

B07JFF726Y

B0B4SRCJ6L

B0B46B9DFY

B07JFF1ZDN

B083QKLQ3F

B0B46B9DFY

B07JW558KK

Tags:Listings, Product feedback
00
59 views
1 reply
Reply
user profile

Problem with merging reviews on Child ASINs within a variation.

by Seller_mjdcZZZMGEFB4

Hello everyone and good sales!

Guys need your opinion.

For the first time I came across the problem of variation reviews.

I have Child ASINs that are in variation have their own reviews, which are not combined into the total count of variation reviews.

Support gives a vague answer.

“Kindly be informed that, We have determined that the reviews cannot be shared across ASINs within the Variation family. If we detect unusual review behavior for a product, we may place limits on reviews or the sharing of reviews for related products. We place limits on reviews to preserve trust in customer reviews.”

At the same time always work honestly, no manipulations with reviews did not make.

Of the done actions that did not help yet such:

* twice split the variation and put it back together in the old Parent ASIN and in the new Parent ASIN - both times did not help.

* also requested GL category ( General Ledger ) from support. All ASINs - parent + childs are in the same category - gl_home

Can you tell me who has encountered this and what other actions can be taken?

Because right now I don't understand why the reviews aren't connecting.

Note. Reviews in this variation have always been combined, they are in the same subcategory, also these Child ASINs are several years old and there have never been any problems.

Thanks for the answer!

If support is watching this part of the forum, I will provide such data as well:

Current case where the issue has been given for investigation:

16868346571

Case where I was denied, reason given above in comments:

16688981521

Child ASINs , where reviews do not merge into common variation reviews:

B0CRRR8MHBL

B0CRRRRBXRXQ

B0CRR8N84L

B0CGZYMX2R

B0CGZY8YZR

B0CH11NWFG

B0CGZYKZLW

B0CGZZ1LYW

B0CS3R4MRZ

B0CRR9MHL9

B0CRRR94KTY

B0CH12TVQ1

B0CGZZZBTXG

B0CGZZZYR1XM

B0CH128ZMP

B0B4SRS11S

B0B46965K6

B083QKQRX8

B07JFF1WW2

B083QKGVM8

B07JD6N4G6

B07JFF726Y

B07JFF726Y

B0B4SRCJ6L

B0B46B9DFY

B07JFF1ZDN

B083QKLQ3F

B0B46B9DFY

B07JW558KK

Tags:Listings, Product feedback
00
59 views
1 reply
Reply
1 reply
1 reply
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user profile
Manny_Amazon

Hello @Seller_mjdcZZZMGEFB4,

Thanks for posting here. I've reviewed the details of this issue and see that case 16868346571 is open with Seller Support who is actively looking into the issue. Please allow the team time to review this and get back to you with an update. If you see that the case resolves later and still need help, let me know here and I'll look into seeing what options exist for escalation.

Regards,

- Manny

00
Follow this discussion to be notified of new activity
user profile
Manny_Amazon

Hello @Seller_mjdcZZZMGEFB4,

Thanks for posting here. I've reviewed the details of this issue and see that case 16868346571 is open with Seller Support who is actively looking into the issue. Please allow the team time to review this and get back to you with an update. If you see that the case resolves later and still need help, let me know here and I'll look into seeing what options exist for escalation.

Regards,

- Manny

00
user profile
Manny_Amazon

Hello @Seller_mjdcZZZMGEFB4,

Thanks for posting here. I've reviewed the details of this issue and see that case 16868346571 is open with Seller Support who is actively looking into the issue. Please allow the team time to review this and get back to you with an update. If you see that the case resolves later and still need help, let me know here and I'll look into seeing what options exist for escalation.

Regards,

- Manny

00
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