Problem with merging reviews on Child ASINs within a variation.
Hello everyone and good sales!
Guys need your opinion.
For the first time I came across the problem of variation reviews.
I have Child ASINs that are in variation have their own reviews, which are not combined into the total count of variation reviews.
Support gives a vague answer.
“Kindly be informed that, We have determined that the reviews cannot be shared across ASINs within the Variation family. If we detect unusual review behavior for a product, we may place limits on reviews or the sharing of reviews for related products. We place limits on reviews to preserve trust in customer reviews.”
At the same time always work honestly, no manipulations with reviews did not make.
Of the done actions that did not help yet such:
* twice split the variation and put it back together in the old Parent ASIN and in the new Parent ASIN - both times did not help.
* also requested GL category ( General Ledger ) from support. All ASINs - parent + childs are in the same category - gl_home
Can you tell me who has encountered this and what other actions can be taken?
Because right now I don't understand why the reviews aren't connecting.
Note. Reviews in this variation have always been combined, they are in the same subcategory, also these Child ASINs are several years old and there have never been any problems.
Thanks for the answer!
If support is watching this part of the forum, I will provide such data as well:
Current case where the issue has been given for investigation:
16868346571
Case where I was denied, reason given above in comments:
16688981521
Child ASINs , where reviews do not merge into common variation reviews:
B0CRRR8MHBL
B0CRRRRBXRXQ
B0CRR8N84L
B0CGZYMX2R
B0CGZY8YZR
B0CH11NWFG
B0CGZYKZLW
B0CGZZ1LYW
B0CS3R4MRZ
B0CRR9MHL9
B0CRRR94KTY
B0CH12TVQ1
B0CGZZZBTXG
B0CGZZZYR1XM
B0CH128ZMP
B0B4SRS11S
B0B46965K6
B083QKQRX8
B07JFF1WW2
B083QKGVM8
B07JD6N4G6
B07JFF726Y
B07JFF726Y
B0B4SRCJ6L
B0B46B9DFY
B07JFF1ZDN
B083QKLQ3F
B0B46B9DFY
B07JW558KK
Problem with merging reviews on Child ASINs within a variation.
Hello everyone and good sales!
Guys need your opinion.
For the first time I came across the problem of variation reviews.
I have Child ASINs that are in variation have their own reviews, which are not combined into the total count of variation reviews.
Support gives a vague answer.
“Kindly be informed that, We have determined that the reviews cannot be shared across ASINs within the Variation family. If we detect unusual review behavior for a product, we may place limits on reviews or the sharing of reviews for related products. We place limits on reviews to preserve trust in customer reviews.”
At the same time always work honestly, no manipulations with reviews did not make.
Of the done actions that did not help yet such:
* twice split the variation and put it back together in the old Parent ASIN and in the new Parent ASIN - both times did not help.
* also requested GL category ( General Ledger ) from support. All ASINs - parent + childs are in the same category - gl_home
Can you tell me who has encountered this and what other actions can be taken?
Because right now I don't understand why the reviews aren't connecting.
Note. Reviews in this variation have always been combined, they are in the same subcategory, also these Child ASINs are several years old and there have never been any problems.
Thanks for the answer!
If support is watching this part of the forum, I will provide such data as well:
Current case where the issue has been given for investigation:
16868346571
Case where I was denied, reason given above in comments:
16688981521
Child ASINs , where reviews do not merge into common variation reviews:
B0CRRR8MHBL
B0CRRRRBXRXQ
B0CRR8N84L
B0CGZYMX2R
B0CGZY8YZR
B0CH11NWFG
B0CGZYKZLW
B0CGZZ1LYW
B0CS3R4MRZ
B0CRR9MHL9
B0CRRR94KTY
B0CH12TVQ1
B0CGZZZBTXG
B0CGZZZYR1XM
B0CH128ZMP
B0B4SRS11S
B0B46965K6
B083QKQRX8
B07JFF1WW2
B083QKGVM8
B07JD6N4G6
B07JFF726Y
B07JFF726Y
B0B4SRCJ6L
B0B46B9DFY
B07JFF1ZDN
B083QKLQ3F
B0B46B9DFY
B07JW558KK
1 reply
Manny_Amazon
Hello @Seller_mjdcZZZMGEFB4,
Thanks for posting here. I've reviewed the details of this issue and see that case 16868346571 is open with Seller Support who is actively looking into the issue. Please allow the team time to review this and get back to you with an update. If you see that the case resolves later and still need help, let me know here and I'll look into seeing what options exist for escalation.
Regards,
- Manny