Beware Clearing Cache and Cookies and Taking Long Vacations
I did two things that I never thought would be a problem. I took a three month vacation in the summer and I cleared my cache and cookies about a week before I was ready to become Active again.
Within a day after I cleared cache and cookies, I received a threatening e-mail from Amazon saying that my account was at risk of deactivation because I had not provided a bank statement and valid ID, something which I did a year before.
After spending six hours to provide the information, I received another threatening e-mail. I found that I put one wrong number on the expiration date of my driver's license, corrected it and submitted the update.
Later that day, I received an e-mail from Amazon stating that everything is now up to date and my Amazon account was ready to go.
The next day, I received another threatening e-mail stating that my account was at risk, that I had not done anything to fix it and that I was at risk of deactivation. The e-mail did not mention any of my previous work.
I opened a case and nothing happened in over a week. I requested the case be escalated to Leadership Team and/or tech team. I have been receiving periodic notifications that someone is looking at my case, but it has been a week since I made my request for escalation. During the time that I opened the case, I have received three more threatening e-mails, all of which state that I have done nothing to fix my account.
I think that, somehow, Amazon has either developed two accounts for me, are mixing me up with someone else or that either the computer or an Amazon staff member have been deleting information that I submitted.
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Which brings us back to the original topic. I could not find any prohibition for taking long vacations or information about possible negative consequences for doing so. Amazon needs to be more transparent about this issue.
I also recall all the times that Seller Support has told me and probably most of us to clear cache and cookies for one reason or another. They never told us that, if we are on vacation and clear cache and cookies, we will have to spend hours updating our account over and over again and be threatened with deactivation. Once again, Amazon and Seller Support need to be more transparent about the consequences for clearing cache and cookies.
Beware Clearing Cache and Cookies and Taking Long Vacations
I did two things that I never thought would be a problem. I took a three month vacation in the summer and I cleared my cache and cookies about a week before I was ready to become Active again.
Within a day after I cleared cache and cookies, I received a threatening e-mail from Amazon saying that my account was at risk of deactivation because I had not provided a bank statement and valid ID, something which I did a year before.
After spending six hours to provide the information, I received another threatening e-mail. I found that I put one wrong number on the expiration date of my driver's license, corrected it and submitted the update.
Later that day, I received an e-mail from Amazon stating that everything is now up to date and my Amazon account was ready to go.
The next day, I received another threatening e-mail stating that my account was at risk, that I had not done anything to fix it and that I was at risk of deactivation. The e-mail did not mention any of my previous work.
I opened a case and nothing happened in over a week. I requested the case be escalated to Leadership Team and/or tech team. I have been receiving periodic notifications that someone is looking at my case, but it has been a week since I made my request for escalation. During the time that I opened the case, I have received three more threatening e-mails, all of which state that I have done nothing to fix my account.
I think that, somehow, Amazon has either developed two accounts for me, are mixing me up with someone else or that either the computer or an Amazon staff member have been deleting information that I submitted.
--------
Which brings us back to the original topic. I could not find any prohibition for taking long vacations or information about possible negative consequences for doing so. Amazon needs to be more transparent about this issue.
I also recall all the times that Seller Support has told me and probably most of us to clear cache and cookies for one reason or another. They never told us that, if we are on vacation and clear cache and cookies, we will have to spend hours updating our account over and over again and be threatened with deactivation. Once again, Amazon and Seller Support need to be more transparent about the consequences for clearing cache and cookies.
21 replies
Levi_Dylan_Amazon
Hello @Seller_0y5AN5tyn4EUB,
Thank you for reaching out here on the forums.
From what you have shared so far, this sounds like you are experiencing two separate processes. One being account re-verification after going on vacation and the other is the Inform Consumers Act verification. Can you confirm if this is correct?
I want to clarify that clearing your cache and cookies will not trigger this verification. The Inform Consumers Act is an annual verification for higher volume sellers. The law applies to third-party sellers on Amazon who, in any continuous 12-month period during the previous 24 months, have sold 200 or more new or unused consumer products and have had $5,000 or more in gross revenues.
I suggest to visit your account info section of seller central and complete the outstanding verification items to avoid account disruption. Please share any case ID's that you have so I can take a look at the details and your next steps.
Once you have checked this, please reach back out in this thread for additional guidance. The forums community and I are here to support you.
Wishing you the best,
LeviDylan
Seller_nRFmxiQg4EGrw
I don't think that clearing your cache had anything to do with it. At the most, that might clear a recent cookie so that you need a new OTP; but if the last one was more than a few days old, it wouldn't have counted anyway.
And having to re-verify after a vacation is not unusual. Amazon has never stated just how long you can go before this sets in, but it's been standard for several years now. Prior to that, inactive accounts were getting hijacked by scammers, so most agree this is a good thing, at least in principle. But as you see, their process is far from perfect.'
Thankfully you have the attention of one of the mods; I suspect this should be resolved within a few days. Keep us posted.
