Customer Left False Negative Feedback and Failed to Respond to us
ORD 701-3392362-5625801
Customer ordered a pack of Large boxers on November 16. As a sanitary product, our boxers are factory sealed and the content is verified to confirm it matches the information on the box.
The customer left us a negative feedback today after a month and half, indicating that they received the wrong size boxers with the correct label on the box. We have responded to the feedback and directly messaged the customer twice, however they have not responded to us to clarify the issue. The customer refers to an interaction with us, where we told her "He just informed me the box said large, but inside all the underwear were Medium sized" but they never contacted us.
We believe that the customer is either referring to the wrong order, or they are not happy with the fit of the product in general, which is a product review and not seller feedback.
Hoping one of the MODs can remove the feedback as the customer has failed to respond to us to clarify their complaint.
Customer Left False Negative Feedback and Failed to Respond to us
ORD 701-3392362-5625801
Customer ordered a pack of Large boxers on November 16. As a sanitary product, our boxers are factory sealed and the content is verified to confirm it matches the information on the box.
The customer left us a negative feedback today after a month and half, indicating that they received the wrong size boxers with the correct label on the box. We have responded to the feedback and directly messaged the customer twice, however they have not responded to us to clarify the issue. The customer refers to an interaction with us, where we told her "He just informed me the box said large, but inside all the underwear were Medium sized" but they never contacted us.
We believe that the customer is either referring to the wrong order, or they are not happy with the fit of the product in general, which is a product review and not seller feedback.
Hoping one of the MODs can remove the feedback as the customer has failed to respond to us to clarify their complaint.
5 replies
Ricardo_Amazon
Hey @Seller_3yVIo0YUmsk4l,
Ricardo from Amazon here. I'd like to inform you feedback has been removed.
Happy New Year!
Seller_DOoKcbdbQqbLr
Dear Amazon Support Team,
Since September, we have been operating a store in Canada, and from the very beginning, we have consistently prioritized customer satisfaction. We have adopted Amazon's customer service standards and have aligned our sales practices accordingly. During the Canada Post strike, for instance, we went above and beyond, working extra hours to ensure our customers' satisfaction and doing everything we could to support them through this challenging period.
However, we have recently received a negative feedback that seems to be unrelated to any issue with our store. We kindly ask for your assistance in reviewing this feedback, as it appears to be a misunderstanding. We believe this feedback could impact our reputation, and we would greatly appreciate your understanding and support in addressing this concern.
Thank you for your attention to this matter. We trust that you will carefully consider our request.
@Daryl_Amazon
@Ricardo_Amazon
ID:17052226001, 702-5370257-9847462
