It took me a long time to register the UK VAT for my store, and it took about a year to register successfully.

In the middle of the process, Amazon said that I did not upload the VAT, thus deactivating my store.

In September, I received an email saying that my fund was frozen.

In October, I successfully registered my vat and reactivated the store.

I relaunched the product and processed many new orders

But my funds seem to have been set aside by Amazon. Please help me. Thanks!

Seller Perfomance Team:

"Important message about your Amazon seller account

Dear Seller,

Your Amazon Seller account has been deactivated and placed in a dormant status. You currently have a balance in your account, but due to your account deactivation, disbursements have been temporarily disabled.

You are eligible to request a final disbursement in accordance with our Funds Withholding Policy.

Why has this happened?

If we find that you have engaged in deceptive, fraudulent, or illegal activity, we may deactivate your seller account and withhold any funds that may be in your account.

What happens next?

Please sign up for virtual identity verification over a video interview. This will demonstrate your authenticity prior to disbursing any balance. To book an appointment, fill out the form below: *******

The form is hosted by an external company (Qualtrics), so the link does not lead to our website.

After we receive your response on this form, we will invite you for the interview at one of your preferred times.

What happens during the disbursement appeal process?

This investigation is separate from a reinstatement appeal. During the disbursement appeal process, we will verify your account information and evaluate your account activity. This may include:

• Validating your identity, financial instruments, supply chain documentation or other business documentation.

• Requesting you provide additional information and validate your information with government agencies or third-party services.

• Reviewing any and all related accounts associated with your business.

What happens if I do not appeal or if my appeal is unsuccessful?

Some or all of your funds will remain held to settle outstanding transactions and/or damages, including product returns or refunds, A-to-z claims from buyers, inventory removal costs, and outstanding fees in accordance with sections 6 and 7 of Amazon’s Business Solutions Agreement, and section 9 of the Amazon Payments Europe User Agreement.

We’re here to help

• If you have questions about this policy or the information requested above, please contact disbursement-appeals*amazon.co.uk.

• If you have questions about the information requested above or if you believe your account has been deactivated in error, please contact us by following the instructions in the banner on the top of your Account Health page using the following link: ****

• If you have questions about this decision, please review the Funds Withholding Policy in Seller Central at the following link: ***

Sincerely,

Seller Perfomance Team

Amazon.co.uk