Amazon.MX, ans Amazon.CA stealing money from my account
I have been selling on Amazon for a couple years now and thought the price to sign up for professional selling account was $39.99. A few months into selling I started noticing a negative in my total balance. I investigated and discovered Amazon.mx was charging me for a subscription I never signed up for or used. I called amazon customer service several times about the problem and they had no clue what was happening ( not surprising ). I finally got a hold of someone that told me to put the two sites ( Amazon.mx and amazon.ca ) on vacation mode and that will stop the charges. that worked until yesterday when I had to update my charge card to receive my payment disbursements. I updated the card information and Amazon.mx took $198 from my bank account immediately. The sites are still on vacation mode and have not been active. This is fraud and would appreciate some real help from Amazon. This is ridiculous that your cuatomers have to deal with this.
Amazon.MX, ans Amazon.CA stealing money from my account
I have been selling on Amazon for a couple years now and thought the price to sign up for professional selling account was $39.99. A few months into selling I started noticing a negative in my total balance. I investigated and discovered Amazon.mx was charging me for a subscription I never signed up for or used. I called amazon customer service several times about the problem and they had no clue what was happening ( not surprising ). I finally got a hold of someone that told me to put the two sites ( Amazon.mx and amazon.ca ) on vacation mode and that will stop the charges. that worked until yesterday when I had to update my charge card to receive my payment disbursements. I updated the card information and Amazon.mx took $198 from my bank account immediately. The sites are still on vacation mode and have not been active. This is fraud and would appreciate some real help from Amazon. This is ridiculous that your cuatomers have to deal with this.
3 replies
Seller_OvL8C4BJWiuS9
A unified account includes the US, Canada and Mexico (all 3 totally $39.99 a month whether you use all 3 or not). Putting on vacation and making sure there is no inventory in those marketplaces is the best option to make sure you are not selling in them.
Have you checked your transactions for a reason for the $198 deduction in the Mexican account?
Ricardo_Amazon
Hello @Seller_lvjB1tlaqZp4t,
This is unfortunate to read about. Is there a Case ID you can share with me so I can look into this?
Looking forward to hearing from you.
Ricardo