Subject: Request for Assistance with Account Access
Dear Amazon Support Team,
I am writing to seek assistance regarding an issue with my Amazon account. Approximately 4-5 months ago, I lost my phone and consequently had to purchase a new phone number. I reported this issue to Amazon by opening a case and informed them that I no longer had access to my old phone number and that it needed to be updated to my new number. However, due to a verification code requirement, I was unable to complete this process.
During this period, I still had access to my current account and, to avoid losing access, I sent myself an invitation and continued to log in through this method. Unfortunately, I recently lost access to my main account, likely due to clearing my browsing history, although I am not certain of the exact cause. For the past 4-5 months, I have only been able to access my account through the invitation.
Now, my account has been closed, and I do not understand the reason for this closure. As the original account owner, I am unable to log in because I no longer have access to my old phone number.
I kindly request your assistance in resolving this matter. I need help restoring access to my account and updating my contact information to reflect my new phone number. Please let me know what steps I need to take to verify my identity and regain access to my account.
Thank you for your understanding and prompt attention to this matter.
Subject: Request for Assistance with Account Access
Dear Amazon Support Team,
I am writing to seek assistance regarding an issue with my Amazon account. Approximately 4-5 months ago, I lost my phone and consequently had to purchase a new phone number. I reported this issue to Amazon by opening a case and informed them that I no longer had access to my old phone number and that it needed to be updated to my new number. However, due to a verification code requirement, I was unable to complete this process.
During this period, I still had access to my current account and, to avoid losing access, I sent myself an invitation and continued to log in through this method. Unfortunately, I recently lost access to my main account, likely due to clearing my browsing history, although I am not certain of the exact cause. For the past 4-5 months, I have only been able to access my account through the invitation.
Now, my account has been closed, and I do not understand the reason for this closure. As the original account owner, I am unable to log in because I no longer have access to my old phone number.
I kindly request your assistance in resolving this matter. I need help restoring access to my account and updating my contact information to reflect my new phone number. Please let me know what steps I need to take to verify my identity and regain access to my account.
Thank you for your understanding and prompt attention to this matter.
3 replies
Seller_FGDMe5LnJzlok
please help me.
@Dougal_Amazon @Atlas_Amazon @Bryce_Amazon
Seller_FGDMe5LnJzlok
I don't have any access to my old number. Please video call me using the account I am currently logged in to. update my number. I'm waiting for your help
Nikki_Amazon
Greetings @Seller_FGDMe5LnJzlok,
I apologize for the delay in responding to your post here at the Seller Forums. Our team of moderators is constantly working to address all inquiries as soon as we can and also thank you so much for utilizing the seller forums to obtain help with regaining access to your account due to no access to your old phone number.
If you are not able to sign in to Amazon because you don’t have access to the email, mobile phone, or other device that we’ve asked you to use to confirm your sign-in, contact Customer Service for help restoring access.
Please visit the page Help & Customer Service for more information.
The forums community and I are committed to assisting you. Feel free to share how we can support you moving forward.
Wish you all the best,
Nikki
