Someone copied my Brand name, listing images and ASIN from US amazon store
Hi Guys,
Some seller in canada has used my Brandname, copied my listing images and my ASIN from Amazon US and created a listing in Amazon Canada. I can't believe amazon allowed him to use my ASIN in amazon canada because he is now using my reviews from Amazon US to list and sell the product on amazon Canada.
I am a brand registered owner on amazon US.
I have reported this to amazon US support who asked me to report ti amazon Canada support. I have reported in to Amazon Canada support also. The issue is when I add listing from Amazon Canada as duplicate listing and my listing from Amazon US as original listing, amazon says duplicate ASIN and does not let me report it.
I have decided to report it here hoping I would get help.
Can someone advise how to go about it ?
Thanks in advance !
Regards
4 replies
Seller_rI7BZIczK8iAC
Is she selling at a much higher price? In this case they buy from you on .com and sell on .ca. It's a sale for you. On your place I would do a testbuy to look if she really sells YOUR product. If yes, it wouldn't bother me. A sale is a sale.
JiAlex_Amazon
Hello @Seller_ArHV7Q4mvQW9z!
My name is JiAlex from the Community Manager team here on forums. I wanted to follow up on your post. In regard to this matter, our goal is always to ensure that customers shop our store with confidence. However, we consider a brand's enforcement of distribution policies and rules to be a matter between the sellers and the brand.
However, if you think there is abuse, you do have some options for reporting potential abuse, here are some additional details:
• Report Abuse in the Amazon Store (overview video)- Provides overview of each reporting option in the Report Abuse menu in Seller Central.
• Go directly to the Report abuse page or login to Seller Central, go to Performance, then Account Health, then click Report Abuse.
• If you have a registered brand, you may also report a violation directly to the Brand Registry team.
Remember, in order for you can create an infringement claim or report a violation. You will need to make sure, you have added trademarks registered in the country of the selected Amazon store (e.g. Com, co.uk., etc.). Please note that Amazon is an open marketplace. Rights holder authorization is not required to sell on Amazon, and we do not intervene in related contractual disputes.
Any assistance, don’t hesitate to reach out to our support channel
Regards,
JiAlex
