How do I get an invoice for a customer - austrailia - amazon marketplace order
I'm not sure why the customer is unable to get the invoice via self-service on his amazon account -
He says he can't and is asking us for an invoice.
How can we get an invoice for him?
How do I get an invoice for a customer - austrailia - amazon marketplace order
I'm not sure why the customer is unable to get the invoice via self-service on his amazon account -
He says he can't and is asking us for an invoice.
How can we get an invoice for him?
5 replies
Seller_aSH3kxqOkQvwj
Hi you will need to make your own invoice in PDF format and send it to him as attachment via send message to customer on their order.
Seller_R27RaITahaPt5
You can use one of the online invoice generation tools, just google it and add your logo and details to create one.
Seller_yTJx8mT1F85YJ
For now, it is the seller's responsibility to provide a tax invoice to the customer on Amazon Australia. Make sure the order is processed first, and that the invoice reflects the total charged amount, not just your net earnings from Amazon.
You can create an invoice in Word or Excel, or use accounting software like Xero or QuickBooks. Include all required details like your ABN, GST registration, and payment date.
I hope Amazon Australia will improve this process soon. As a customer, when purchasing from Amazon directly, we can easily download a proper GST invoice from the Amazon app. Unfortunately, Amazon does not generate invoices for third-party sellers, which adds extra steps for us and may confuse customers.
It would be a great feature if Amazon could offer automated invoice generation for sellers too — this would save time and help build more trust in the marketplace. Many customers expect clear GST invoices.
Thanks!
Seller_9Y9V6Y97TOm81
This is a really hard and difficult process I am finding. I can't blame the buyer for wanting a tax receipt especially when they would like to claim this tool as a tax deduction.
It makes it even more difficult when Amazon blocks out there email address when the buyer sends it to you as this would be the easiest way to get to them what they would like and make them happy customers.
The only way I have been able to do this is think outside the box and get there email address through other ways so that I can send it to them.
Seller_nHm6cEVQn00ip
You can generate invoices quite quickly just by Googling 'free invoice generator' (can't add preferred external links here!)
[Moderator Edit: removed external URL]
