how much I am paying for the return label?
Where can I check how much I am paying for the return label? Every time the customer chooses to return the product, I lose this amount. I would like to know where I can check the value of this return label.
how much I am paying for the return label?
Where can I check how much I am paying for the return label? Every time the customer chooses to return the product, I lose this amount. I would like to know where I can check the value of this return label.
2 replies
Seller_i6S8knzW6zU6Z
Hi @Seller_yMKgHpe8cEebc,
I can help you find where to check your return label costs! According to the help pages, there are a couple of ways to look this up:
You can find the charges in your Settlement and Payments reports, where they'll show up as "shipping services purchased through Amazon" - these are listed separately from your regular order charges. You can find this info in the "Reports for prepaid returns" section here: Prepaid returns for seller-fulfilled orders
For a detailed breakdown of specific costs, you can also:
- Go to Reports > Tax Document Library
- Click the "Seller Fee Tax Invoices" tab
This is explained in the FAQ section of Shipping costs for seller-fulfilled returns
Just so you know, the carriers (not Amazon) calculate these costs based on things like package weight and zip codes. For USPS, it's the base rate plus any adjustments, while UPS includes the base rate, any surcharges, and a fuel service charge.
One important thing to keep in mind - who pays for the return shipping depends on the return reason. As mentioned in Returns FAQ, if a customer returns something because it was incorrect or damaged, you'll need to cover the return shipping. But if it's returned for something like an accidental order, you can deduct the shipping cost from their refund.
Hope this helps you track down those costs!