I made an Amazon buyer account just to see what it was like, but I didn’t find it useful, so I asked Amazon to delete it. Instead of just closing that one account, they shut down all three of my accounts—including my seller account, where I had FBA stock.

Since I could no longer access my seller account, I opened a case with Amazon. I sent them an invoice from my supplier and asked them to either return my stock or reimburse me for it. My inventory was delivered to Amazon’s warehouse on August 6th, and I provided a tracking number from Parcelforce as proof.

At first, Amazon confirmed that the parcel had been delivered to their warehouse (Case ID 10150328692), yet they refused to take action. The stock now, however, have been disposed as I still get emails from my old account.

Every time I open a case, I get a different excuse that doesn’t make sense. One time, they told me:

"However, we’re unable to continue our investigation because the documentation provided doesn’t meet one or more of the requirements for acceptance." But when I asked them what exactly was missing, they just closed the case without answering!

Another time, they told me they couldn’t track my Parcelforce tracking number. Of course, they couldn’t—it had already expired because this issue has been dragging on for nearly eight months! But that’s not my responsibility. I gave them all the proof they needed months ago.

Since I can’t sell or retrieve my inventory, I am now demanding full reimbursement. I have attached an invoice with the product costs and an email from Amazon about the stock removal. I also specifically asked them not to merge this case with other cases because this is about reimbursement.

At this point, it feels like I am just talking to a wall and they don’t want to deal with it and hope I give up.

Has anyone else dealt with this? How did you get Amazon to take responsibility? is the court case the only solution to get to the bottom of it?