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Seller_hHKW9edFs8UHX

Best sellers rank disappeared on my child ASINs today

Anyone ever had this happen before? I was the best seller and now all of a sudden, none of my asins have any rank.

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11 replies
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user profile
Seller_hHKW9edFs8UHX

Best sellers rank disappeared on my child ASINs today

Anyone ever had this happen before? I was the best seller and now all of a sudden, none of my asins have any rank.

20
474 views
11 replies
Reply
11 replies
user profile
Seller_hHKW9edFs8UHX

Seller support just keeps saying the ASIN is ineligible which is completely untrue because all other ASINs in the same category have a BSR.

I've been the best seller for the past year now.

10
user profile
Seller_yhTC360gnuAnU

I'd watch out for the shady sellers that contact Amazon and say your product(s) is in the wrong category and they suggest another category so you lose that category's top spot and they then attain it.

That has happened 3-4 times for us over the past few years. Sadly, it takes MONTHS and 30-40 hours of work to get someone from Amazon support to help switch your parent and child ASINs back to the correct original category and you lose out on A TON OF SALES over those months. :-(

00
user profile
Seller_LTNvvFJ2jqJOv

@Jim_Amazon

Amazon just doesn't care, or they would have addressed problems like this years ago.

Anytime you contact seller support about a listing 99% of the time they suggest you just create a new listing. Of course they don't care that it has taken you over a year to build that listing with happy customers and advertising money.

I steer away from variants just because of this type of situation. It would be great if Amazon simplified the variant process, but, it has gotten so complicated, you need an engineering degree in rocket science to get it right.

I have a suspicion that even Amazon doesn't really know how to solve the problems that arise. AI and the coding is so overwhelming that basic seller support cannot do anything.

Black hatted stuff has been happening forever and it is never really addressed or solved.

00
user profile
Glenn_Amazon

Hi there @Seller_hHKW9edFs8UHX,

There are a few reasons a Sales Rank might disappear but the a common reason is a conflict in categories inside a variation. If you provide your most recent Seller Support Case ID I will review to see what options I can offer. Thank you for your understanding.

-Glenn

00
user profile
Seller_WsdULSSIajCRd

Conflict of variation browse nodes or no browse node.

You'll want to open a case and ask for it to be forwarded to a member of the Catalog Team and ask them to assign a product category and browse node. If you don't have either of those on your child asins and the parent if a variation listing, you're not going to see a sales rank. If you didn't create the listing, and the seller that did, deleted their contributions, or if a seller uploaded a flat file incorrectly, or a million other reasons why listings break, then you won't see a sales rank.

img
00
user profile
Seller_tKuCkU92WYbjB

same happens on my asins,and there's no any explainations from the sellers' support.

00
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user profile
Seller_hHKW9edFs8UHX

Best sellers rank disappeared on my child ASINs today

Anyone ever had this happen before? I was the best seller and now all of a sudden, none of my asins have any rank.

474 views
11 replies
20
Reply
user profile
Seller_hHKW9edFs8UHX

Best sellers rank disappeared on my child ASINs today

Anyone ever had this happen before? I was the best seller and now all of a sudden, none of my asins have any rank.

20
474 views
11 replies
Reply
user profile

Best sellers rank disappeared on my child ASINs today

by Seller_hHKW9edFs8UHX

Anyone ever had this happen before? I was the best seller and now all of a sudden, none of my asins have any rank.

Tags:ASIN
20
474 views
11 replies
Reply
11 replies
11 replies
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user profile
Seller_hHKW9edFs8UHX

Seller support just keeps saying the ASIN is ineligible which is completely untrue because all other ASINs in the same category have a BSR.

I've been the best seller for the past year now.

10
user profile
Seller_yhTC360gnuAnU

I'd watch out for the shady sellers that contact Amazon and say your product(s) is in the wrong category and they suggest another category so you lose that category's top spot and they then attain it.

That has happened 3-4 times for us over the past few years. Sadly, it takes MONTHS and 30-40 hours of work to get someone from Amazon support to help switch your parent and child ASINs back to the correct original category and you lose out on A TON OF SALES over those months. :-(

00
user profile
Seller_LTNvvFJ2jqJOv

@Jim_Amazon

Amazon just doesn't care, or they would have addressed problems like this years ago.

Anytime you contact seller support about a listing 99% of the time they suggest you just create a new listing. Of course they don't care that it has taken you over a year to build that listing with happy customers and advertising money.

I steer away from variants just because of this type of situation. It would be great if Amazon simplified the variant process, but, it has gotten so complicated, you need an engineering degree in rocket science to get it right.

I have a suspicion that even Amazon doesn't really know how to solve the problems that arise. AI and the coding is so overwhelming that basic seller support cannot do anything.

Black hatted stuff has been happening forever and it is never really addressed or solved.

00
user profile
Glenn_Amazon

Hi there @Seller_hHKW9edFs8UHX,

There are a few reasons a Sales Rank might disappear but the a common reason is a conflict in categories inside a variation. If you provide your most recent Seller Support Case ID I will review to see what options I can offer. Thank you for your understanding.

-Glenn

00
user profile
Seller_WsdULSSIajCRd

Conflict of variation browse nodes or no browse node.

You'll want to open a case and ask for it to be forwarded to a member of the Catalog Team and ask them to assign a product category and browse node. If you don't have either of those on your child asins and the parent if a variation listing, you're not going to see a sales rank. If you didn't create the listing, and the seller that did, deleted their contributions, or if a seller uploaded a flat file incorrectly, or a million other reasons why listings break, then you won't see a sales rank.

img
00
user profile
Seller_tKuCkU92WYbjB

same happens on my asins,and there's no any explainations from the sellers' support.

00
Follow this discussion to be notified of new activity
user profile
Seller_hHKW9edFs8UHX

Seller support just keeps saying the ASIN is ineligible which is completely untrue because all other ASINs in the same category have a BSR.

I've been the best seller for the past year now.

10
user profile
Seller_hHKW9edFs8UHX

Seller support just keeps saying the ASIN is ineligible which is completely untrue because all other ASINs in the same category have a BSR.

I've been the best seller for the past year now.

10
Reply
user profile
Seller_yhTC360gnuAnU

I'd watch out for the shady sellers that contact Amazon and say your product(s) is in the wrong category and they suggest another category so you lose that category's top spot and they then attain it.

That has happened 3-4 times for us over the past few years. Sadly, it takes MONTHS and 30-40 hours of work to get someone from Amazon support to help switch your parent and child ASINs back to the correct original category and you lose out on A TON OF SALES over those months. :-(

00
user profile
Seller_yhTC360gnuAnU

I'd watch out for the shady sellers that contact Amazon and say your product(s) is in the wrong category and they suggest another category so you lose that category's top spot and they then attain it.

That has happened 3-4 times for us over the past few years. Sadly, it takes MONTHS and 30-40 hours of work to get someone from Amazon support to help switch your parent and child ASINs back to the correct original category and you lose out on A TON OF SALES over those months. :-(

00
Reply
user profile
Seller_LTNvvFJ2jqJOv

@Jim_Amazon

Amazon just doesn't care, or they would have addressed problems like this years ago.

Anytime you contact seller support about a listing 99% of the time they suggest you just create a new listing. Of course they don't care that it has taken you over a year to build that listing with happy customers and advertising money.

I steer away from variants just because of this type of situation. It would be great if Amazon simplified the variant process, but, it has gotten so complicated, you need an engineering degree in rocket science to get it right.

I have a suspicion that even Amazon doesn't really know how to solve the problems that arise. AI and the coding is so overwhelming that basic seller support cannot do anything.

Black hatted stuff has been happening forever and it is never really addressed or solved.

00
user profile
Seller_LTNvvFJ2jqJOv

@Jim_Amazon

Amazon just doesn't care, or they would have addressed problems like this years ago.

Anytime you contact seller support about a listing 99% of the time they suggest you just create a new listing. Of course they don't care that it has taken you over a year to build that listing with happy customers and advertising money.

I steer away from variants just because of this type of situation. It would be great if Amazon simplified the variant process, but, it has gotten so complicated, you need an engineering degree in rocket science to get it right.

I have a suspicion that even Amazon doesn't really know how to solve the problems that arise. AI and the coding is so overwhelming that basic seller support cannot do anything.

Black hatted stuff has been happening forever and it is never really addressed or solved.

00
Reply
user profile
Glenn_Amazon

Hi there @Seller_hHKW9edFs8UHX,

There are a few reasons a Sales Rank might disappear but the a common reason is a conflict in categories inside a variation. If you provide your most recent Seller Support Case ID I will review to see what options I can offer. Thank you for your understanding.

-Glenn

00
user profile
Glenn_Amazon

Hi there @Seller_hHKW9edFs8UHX,

There are a few reasons a Sales Rank might disappear but the a common reason is a conflict in categories inside a variation. If you provide your most recent Seller Support Case ID I will review to see what options I can offer. Thank you for your understanding.

-Glenn

00
Reply
user profile
Seller_WsdULSSIajCRd

Conflict of variation browse nodes or no browse node.

You'll want to open a case and ask for it to be forwarded to a member of the Catalog Team and ask them to assign a product category and browse node. If you don't have either of those on your child asins and the parent if a variation listing, you're not going to see a sales rank. If you didn't create the listing, and the seller that did, deleted their contributions, or if a seller uploaded a flat file incorrectly, or a million other reasons why listings break, then you won't see a sales rank.

img
00
user profile
Seller_WsdULSSIajCRd

Conflict of variation browse nodes or no browse node.

You'll want to open a case and ask for it to be forwarded to a member of the Catalog Team and ask them to assign a product category and browse node. If you don't have either of those on your child asins and the parent if a variation listing, you're not going to see a sales rank. If you didn't create the listing, and the seller that did, deleted their contributions, or if a seller uploaded a flat file incorrectly, or a million other reasons why listings break, then you won't see a sales rank.

img
00
Reply
user profile
Seller_tKuCkU92WYbjB

same happens on my asins,and there's no any explainations from the sellers' support.

00
user profile
Seller_tKuCkU92WYbjB

same happens on my asins,and there's no any explainations from the sellers' support.

00
Reply
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