My account is still deactivated
At this point, Amazon’s actions are not just frustrating — they’re actively damaging my business.
I’ve been temporarily deactivated without any valid reason. My account is in perfect health, with zero policy violations, no customer complaints, and no red flags. Yet Amazon has:
Withheld thousands of pounds of my money
Blocked me from communicating with my customers, leaving me unable to complete sales that were made before the deactivation
Ignored clear, verifiable documentation that proves my legitimacy as a seller
I have supplied the following.
Supplier and buyer information — Fully provided and accurate
Item descriptions — The ASIN isn’t listed on the invoice (because suppliers don’t use Amazon’s internal system), but the EANs match the products exactly
Sales volume and invoice date — Clearly shown and within the 365-day window
Authorization — I have a signed letter from the brand’s legal team confirming that I’m an official reseller with full permission to sell their products
Despite meeting all requirements, Amazon refuses to accept the documentation — either because they don’t understand it or they simply don’t bother to review it properly. It’s clear that the system is automated, flawed, and completely out of touch with how legitimate wholesale operations work.
In the meantime, I’m left unable to run my business, fulfill obligations, or access my own funds — all while being in full compliance.
This is unacceptable, the replied are automated.
My account is still deactivated
At this point, Amazon’s actions are not just frustrating — they’re actively damaging my business.
I’ve been temporarily deactivated without any valid reason. My account is in perfect health, with zero policy violations, no customer complaints, and no red flags. Yet Amazon has:
Withheld thousands of pounds of my money
Blocked me from communicating with my customers, leaving me unable to complete sales that were made before the deactivation
Ignored clear, verifiable documentation that proves my legitimacy as a seller
I have supplied the following.
Supplier and buyer information — Fully provided and accurate
Item descriptions — The ASIN isn’t listed on the invoice (because suppliers don’t use Amazon’s internal system), but the EANs match the products exactly
Sales volume and invoice date — Clearly shown and within the 365-day window
Authorization — I have a signed letter from the brand’s legal team confirming that I’m an official reseller with full permission to sell their products
Despite meeting all requirements, Amazon refuses to accept the documentation — either because they don’t understand it or they simply don’t bother to review it properly. It’s clear that the system is automated, flawed, and completely out of touch with how legitimate wholesale operations work.
In the meantime, I’m left unable to run my business, fulfill obligations, or access my own funds — all while being in full compliance.
This is unacceptable, the replied are automated.
10 replies
Seller_RlZVPg3d6ZUGP
What reason is given on the rejections?
Do the invoices have your address, vat number etc on that exactly match your amazon account?
Does the supplier info include a phone number and website?
Is the brand right on amazon on the products in question?
Gala_Amazon
Hello @Seller_2Zq3BHeeCBJUi,
I am Gala and I'd love to help you with your account issue.
I am so sorry to hear that your account has been deactivated, can you tell me if you received a Performance Notification with the reason provided? You were mentioning ''without any valid reason''. May you share the reason and next steps with us?
From what I understood it's regarding a Microsoft listing, right ?
Besides the invoice, you could ask Microsoft if you're already in touch with them, if they can provide you a Letter of Authorization, which confirms the relationship and authenticity.
I'd also recommend to add a written appeal/statement from you, indicating how you make sure the authenticity of your products.
Thank you @Seller_RlZVPg3d6ZUGPfor your great support as well.
Please don't hesitate to keep us updated.
Kindest regards,
Gala
Seller_cou93RgbkW04o
Why is my account deactivated? How do I get it reinstated?
My account is still deactivated
At this point, Amazon’s actions are not just frustrating — they’re actively damaging my business.
I’ve been temporarily deactivated without any valid reason. My account is in perfect health, with zero policy violations, no customer complaints, and no red flags. Yet Amazon has:
Withheld thousands of pounds of my money
Blocked me from communicating with my customers, leaving me unable to complete sales that were made before the deactivation
Ignored clear, verifiable documentation that proves my legitimacy as a seller
I have supplied the following.
Supplier and buyer information — Fully provided and accurate
Item descriptions — The ASIN isn’t listed on the invoice (because suppliers don’t use Amazon’s internal system), but the EANs match the products exactly
Sales volume and invoice date — Clearly shown and within the 365-day window
Authorization — I have a signed letter from the brand’s legal team confirming that I’m an official reseller with full permission to sell their products
Despite meeting all requirements, Amazon refuses to accept the documentation — either because they don’t understand it or they simply don’t bother to review it properly. It’s clear that the system is automated, flawed, and completely out of touch with how legitimate wholesale operations work.
In the meantime, I’m left unable to run my business, fulfill obligations, or access my own funds — all while being in full compliance.
This is unacceptable, the replied are automated.
My account is still deactivated
At this point, Amazon’s actions are not just frustrating — they’re actively damaging my business.
I’ve been temporarily deactivated without any valid reason. My account is in perfect health, with zero policy violations, no customer complaints, and no red flags. Yet Amazon has:
Withheld thousands of pounds of my money
Blocked me from communicating with my customers, leaving me unable to complete sales that were made before the deactivation
Ignored clear, verifiable documentation that proves my legitimacy as a seller
I have supplied the following.
Supplier and buyer information — Fully provided and accurate
Item descriptions — The ASIN isn’t listed on the invoice (because suppliers don’t use Amazon’s internal system), but the EANs match the products exactly
Sales volume and invoice date — Clearly shown and within the 365-day window
Authorization — I have a signed letter from the brand’s legal team confirming that I’m an official reseller with full permission to sell their products
Despite meeting all requirements, Amazon refuses to accept the documentation — either because they don’t understand it or they simply don’t bother to review it properly. It’s clear that the system is automated, flawed, and completely out of touch with how legitimate wholesale operations work.
In the meantime, I’m left unable to run my business, fulfill obligations, or access my own funds — all while being in full compliance.
This is unacceptable, the replied are automated.
My account is still deactivated
At this point, Amazon’s actions are not just frustrating — they’re actively damaging my business.
I’ve been temporarily deactivated without any valid reason. My account is in perfect health, with zero policy violations, no customer complaints, and no red flags. Yet Amazon has:
Withheld thousands of pounds of my money
Blocked me from communicating with my customers, leaving me unable to complete sales that were made before the deactivation
Ignored clear, verifiable documentation that proves my legitimacy as a seller
I have supplied the following.
Supplier and buyer information — Fully provided and accurate
Item descriptions — The ASIN isn’t listed on the invoice (because suppliers don’t use Amazon’s internal system), but the EANs match the products exactly
Sales volume and invoice date — Clearly shown and within the 365-day window
Authorization — I have a signed letter from the brand’s legal team confirming that I’m an official reseller with full permission to sell their products
Despite meeting all requirements, Amazon refuses to accept the documentation — either because they don’t understand it or they simply don’t bother to review it properly. It’s clear that the system is automated, flawed, and completely out of touch with how legitimate wholesale operations work.
In the meantime, I’m left unable to run my business, fulfill obligations, or access my own funds — all while being in full compliance.
This is unacceptable, the replied are automated.
10 replies
10 replies
Seller_RlZVPg3d6ZUGP
What reason is given on the rejections?
Do the invoices have your address, vat number etc on that exactly match your amazon account?
Does the supplier info include a phone number and website?
Is the brand right on amazon on the products in question?
Gala_Amazon
Hello @Seller_2Zq3BHeeCBJUi,
I am Gala and I'd love to help you with your account issue.
I am so sorry to hear that your account has been deactivated, can you tell me if you received a Performance Notification with the reason provided? You were mentioning ''without any valid reason''. May you share the reason and next steps with us?
From what I understood it's regarding a Microsoft listing, right ?
Besides the invoice, you could ask Microsoft if you're already in touch with them, if they can provide you a Letter of Authorization, which confirms the relationship and authenticity.
I'd also recommend to add a written appeal/statement from you, indicating how you make sure the authenticity of your products.
Thank you @Seller_RlZVPg3d6ZUGPfor your great support as well.
Please don't hesitate to keep us updated.
Kindest regards,
Gala
Seller_cou93RgbkW04o
Why is my account deactivated? How do I get it reinstated?
Seller_RlZVPg3d6ZUGP
What reason is given on the rejections?
Do the invoices have your address, vat number etc on that exactly match your amazon account?
Does the supplier info include a phone number and website?
Is the brand right on amazon on the products in question?
Seller_RlZVPg3d6ZUGP
What reason is given on the rejections?
Do the invoices have your address, vat number etc on that exactly match your amazon account?
Does the supplier info include a phone number and website?
Is the brand right on amazon on the products in question?
Gala_Amazon
Hello @Seller_2Zq3BHeeCBJUi,
I am Gala and I'd love to help you with your account issue.
I am so sorry to hear that your account has been deactivated, can you tell me if you received a Performance Notification with the reason provided? You were mentioning ''without any valid reason''. May you share the reason and next steps with us?
From what I understood it's regarding a Microsoft listing, right ?
Besides the invoice, you could ask Microsoft if you're already in touch with them, if they can provide you a Letter of Authorization, which confirms the relationship and authenticity.
I'd also recommend to add a written appeal/statement from you, indicating how you make sure the authenticity of your products.
Thank you @Seller_RlZVPg3d6ZUGPfor your great support as well.
Please don't hesitate to keep us updated.
Kindest regards,
Gala
Gala_Amazon
Hello @Seller_2Zq3BHeeCBJUi,
I am Gala and I'd love to help you with your account issue.
I am so sorry to hear that your account has been deactivated, can you tell me if you received a Performance Notification with the reason provided? You were mentioning ''without any valid reason''. May you share the reason and next steps with us?
From what I understood it's regarding a Microsoft listing, right ?
Besides the invoice, you could ask Microsoft if you're already in touch with them, if they can provide you a Letter of Authorization, which confirms the relationship and authenticity.
I'd also recommend to add a written appeal/statement from you, indicating how you make sure the authenticity of your products.
Thank you @Seller_RlZVPg3d6ZUGPfor your great support as well.
Please don't hesitate to keep us updated.
Kindest regards,
Gala
Seller_cou93RgbkW04o
Why is my account deactivated? How do I get it reinstated?
Seller_cou93RgbkW04o
Why is my account deactivated? How do I get it reinstated?
