To reactivate your account, please confirm that there is a valid credit card on file
My account got deactivated and amazon ask for utility bill. I submitted the utility bill but they are asking for "To reactivate your account, please confirm that there is a valid credit card on file". I don't know what that valid credit mean and and how can I submit that to amazon.
4 replies
Seller_HetZ8jdM3gAgI
You need to have a credit card that is in date and able to be charged linked to your account
Sarah_Amzn
Hello @Seller_9zuRoQSt24aTm,
I'm Sarah with Amazon.
Thank you for posting on Forums.
I'll transfer your case to the Account Health team to ensure you receive the best possible support.
While your case is being transferred, you're welcome to continue discussing it here in this thread. The Account Health team will review the conversation and pick up where we left off.
Regards,
Sarah.
Ash_AMZ
Hello @Seller_9zuRoQSt24aTm,
Ash here to assist.
It has been understood that you need help on the aaccount reactivation which you failed the identity verification.
Please note that the utility bill must meet the following requirements:
-- It must contain the following information: your name and address, the service provider's name and additional information such as date of issue and due date, service provider's address, service provider's logo, and usage details if applicable.
-- Your name and address must be visible and match the name and address that you entered in Seller Central.
-- It must have been issued in the last 90 days.
-- It must be a full page and unobstructed including corners.
-- It must have a high definition and be clear and readable. The required information must be visible and in focus.
-- It must be authentic and unaltered.
-- It must not be protected with a password. You can reupload the same document without the password protection or upload a photo of the document. For security reasons, do not reply to this email with the password.
-- It must not be a screenshot.
-- It must be in one of the supported languages. Supported languages include Arabic, Simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish, and Vietnamese. If the documents are not in one of the supported languages, you must submit a notarized translation into one of the supported languages along with the original document.
-- It must be a PDF, JPG, PNG, or GIF file.
Please don't hesitate to contact us on seller forums. The forums community and I, are here to assist with your concerns.
Regards,
Ash.
