Concerns About FBM Performance Due to Courier Delays - Fulfillment Performance Overview
I am writing to understand how we can improve our Fulfilled-by-Merchant (FBM) performance when the issue is caused by couriers like DPD.
We always ship orders on time, but recently, DPD failed to collect parcels from us, even when they were ready at the post office before 12 PM. This has happened twice in the last few weeks, which will hurt our FBM performance and delivery promises. This can happen to any of the courier, UPS, Fedex etc and not just DPD do this on a random day! UPS did not collect the FBA shipment from us for 5 consecutive days, had to rebook collections everyday until collected. they were struggling with drivers on leave or sick in this area, whatever the reasons but gave you the example that its not just DPD!
On eBay, as long as we ship on time, our performance isn’t badly affected. However, on Amazon, we’re penalised when couriers like DPD miss collections. For example, two weeks ago and again last Friday, DPD did not pick up parcels, so we expect another negative impact on our metrics.
We’d like to know why this is fair or transparent. Why are sellers penalised for delays caused by courier companies?
Looking forward to your response.
