What constitues delevry of an item?
Amazon policy seems to be whatever suits them.
I fulfilled an order and Royal Mail took a picture of the item on customers porch. (48 tracked no signature). Customers door has no letterbox. Amazon finds in favor of the seller when they file an A-Z claim (item value £20.)
Just before Christmas, Amazon themselves send a £200 item to my house, leave it on the doorstep and its stolen but refuse to refund me and we have to start a protracted dispute with Visa which is still ongoing. Its taken several hours of time.
Does anyone know what the policy is?
What constitues delevry of an item?
Amazon policy seems to be whatever suits them.
I fulfilled an order and Royal Mail took a picture of the item on customers porch. (48 tracked no signature). Customers door has no letterbox. Amazon finds in favor of the seller when they file an A-Z claim (item value £20.)
Just before Christmas, Amazon themselves send a £200 item to my house, leave it on the doorstep and its stolen but refuse to refund me and we have to start a protracted dispute with Visa which is still ongoing. Its taken several hours of time.
Does anyone know what the policy is?
12 replies
Seller_ZJhFeE3tNKzfh
I think you know the answer from your first hand experience.
The a-z claim policy used to be that a signature is useful though they pretty much request it now. A-z claims however are almost always found in favour of the customer even with photos and gps.
Amazons own stuff is a whole other kettle of fish. I have had instances where things are stated they have been delivered but they haven’t and got a refund (in amazon voucher credit of course) but they were low value. I dare say there is a rule to fight anything over a certain value.
We’ve also heard instances of marketplace sellers using Amazon Shipping where the customer IS refunded for none delivery of an item yet they won’t refund the seller with the same evidence!
Seller_ZOZTdubuqFBLp
"Amazon policy seems to be whatever suits them."
Thats your answer right there
Seller_Oc21wuqdu5pgu
Nothing is proof of delivery so far as Amazon are concerned. They operate a protection racket targeted at their sellers to extort as much money as possible, allowing buyers to openly commit fraud by claiming something hadn’t been delivered m.
Seller_RguKGMHvWFmo3
Nothing. Even if an delivery driver posted a photo of himself at the door with the customer and package, along with registering his GPS co-ordinates at the time that still would not be proof enough!
Had a package delivered by USPS, stated delivered. Left in customers safe place. They got a full refund and an appeal didn't work either.
Seller_MT8rt0A2OpbCx
Amazon are free and easy with money that they control but is not theirs, clearly not with their own funds.
If every seller, who had an A to Z with proof of delivery, claimed from Amazon with LBA and small claims court if necessary, perhaps Amazon may consider sticking consistently to the policy that already exists. applying the same whether the order is directly from Amazon or a third party seller, when it hits their pocket.
Oh look, a flying pig.
Seller_DfMOm9tgJKAex
delivery is determined by the customer that ordered it having it in their hand
