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Seller_rjhNmPQM1dbtu

Create MCF Order Issue

I have attempted to contact seller support numerous times for this issue and keep getting the run around. I can't create an MCF Order. I get this error when going to Orders -> Create MCF Order: "Your account is deactivated at this time. Please contact Support for assistance."

I was told it was because I had a balance due under Canada seller market. The balance has cleared but the problem persists. I have customers waiting for orders to be shipped. How can i get this escalated.

Case ID: 14368208231

Thanks

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30 replies
Fulfil Orders
Tags:Fulfilment
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Seller_rjhNmPQM1dbtu

Create MCF Order Issue

I have attempted to contact seller support numerous times for this issue and keep getting the run around. I can't create an MCF Order. I get this error when going to Orders -> Create MCF Order: "Your account is deactivated at this time. Please contact Support for assistance."

I was told it was because I had a balance due under Canada seller market. The balance has cleared but the problem persists. I have customers waiting for orders to be shipped. How can i get this escalated.

Case ID: 14368208231

Thanks

Fulfil Orders
Tags:Fulfilment
10
159 views
30 replies
Reply
30 replies
user profile
Topher_Amazon
In reply to: Seller_rjhNmPQM1dbtu’s post

Hi there @Seller_rjhNmPQM1dbtu, I'm sorry to hear about this issue. I've read the case log and have escalated requesting assistance from the MCF team, so please keep an eye out for correspondence on that or a new case in the next day or so, and tag me as needed here.

Topher

10
user profile
Seller_hpfoaVEt90zhX
In reply to: Seller_rjhNmPQM1dbtu’s post

Hi there!

The same issue, case ID 14528563161

Could you help with escalation.

Thanks in advance.

00
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Seller_rjhNmPQM1dbtu

Create MCF Order Issue

I have attempted to contact seller support numerous times for this issue and keep getting the run around. I can't create an MCF Order. I get this error when going to Orders -> Create MCF Order: "Your account is deactivated at this time. Please contact Support for assistance."

I was told it was because I had a balance due under Canada seller market. The balance has cleared but the problem persists. I have customers waiting for orders to be shipped. How can i get this escalated.

Case ID: 14368208231

Thanks

159 views
30 replies
Fulfil Orders
Tags:Fulfilment
10
Reply
user profile
Seller_rjhNmPQM1dbtu

Create MCF Order Issue

I have attempted to contact seller support numerous times for this issue and keep getting the run around. I can't create an MCF Order. I get this error when going to Orders -> Create MCF Order: "Your account is deactivated at this time. Please contact Support for assistance."

I was told it was because I had a balance due under Canada seller market. The balance has cleared but the problem persists. I have customers waiting for orders to be shipped. How can i get this escalated.

Case ID: 14368208231

Thanks

Fulfil Orders
Tags:Fulfilment
10
159 views
30 replies
Reply
user profile

Create MCF Order Issue

by Seller_rjhNmPQM1dbtu

I have attempted to contact seller support numerous times for this issue and keep getting the run around. I can't create an MCF Order. I get this error when going to Orders -> Create MCF Order: "Your account is deactivated at this time. Please contact Support for assistance."

I was told it was because I had a balance due under Canada seller market. The balance has cleared but the problem persists. I have customers waiting for orders to be shipped. How can i get this escalated.

Case ID: 14368208231

Thanks

Fulfil Orders
Tags:Fulfilment
10
159 views
30 replies
Reply
30 replies
30 replies
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user profile
Topher_Amazon
In reply to: Seller_rjhNmPQM1dbtu’s post

Hi there @Seller_rjhNmPQM1dbtu, I'm sorry to hear about this issue. I've read the case log and have escalated requesting assistance from the MCF team, so please keep an eye out for correspondence on that or a new case in the next day or so, and tag me as needed here.

Topher

10
user profile
Seller_hpfoaVEt90zhX
In reply to: Seller_rjhNmPQM1dbtu’s post

Hi there!

The same issue, case ID 14528563161

Could you help with escalation.

Thanks in advance.

00
Follow this discussion to be notified of new activity
user profile
Topher_Amazon
In reply to: Seller_rjhNmPQM1dbtu’s post

Hi there @Seller_rjhNmPQM1dbtu, I'm sorry to hear about this issue. I've read the case log and have escalated requesting assistance from the MCF team, so please keep an eye out for correspondence on that or a new case in the next day or so, and tag me as needed here.

Topher

10
user profile
Topher_Amazon
In reply to: Seller_rjhNmPQM1dbtu’s post

Hi there @Seller_rjhNmPQM1dbtu, I'm sorry to hear about this issue. I've read the case log and have escalated requesting assistance from the MCF team, so please keep an eye out for correspondence on that or a new case in the next day or so, and tag me as needed here.

Topher

10
Reply
user profile
Seller_hpfoaVEt90zhX
In reply to: Seller_rjhNmPQM1dbtu’s post

Hi there!

The same issue, case ID 14528563161

Could you help with escalation.

Thanks in advance.

00
user profile
Seller_hpfoaVEt90zhX
In reply to: Seller_rjhNmPQM1dbtu’s post

Hi there!

The same issue, case ID 14528563161

Could you help with escalation.

Thanks in advance.

00
Reply
Follow this discussion to be notified of new activity