Amazon Seller Account Deactivated due link another account
My Amazon Seller Account deactivated due to link another account!
My account was deactivated because it was linked to my employee's personal account, which was deactivated earlier. The health rating of my account was 780, I had a deactivation insurance program but it didn't work.
One day I received a deactivation notice, thousands of items in amazon warehouses and in my warehouse hung up, and a large amount of money in my account.
I have been trying to contact the higher support team but to no avail, the support says you are in a queue, they will definitely call you back, they have notices to contact you. It's been over a week now and still no one has called me back,
I'm losing all hope of resolving the issue.
A year of working without a weekend, over 30,000 items sold without a single violation and now everything is stopped.
PLEASE HELP ME GET IN TOUCH WITH THE EXECUTIVE SELLER TEAM
Amazon Seller Account Deactivated due link another account
My Amazon Seller Account deactivated due to link another account!
My account was deactivated because it was linked to my employee's personal account, which was deactivated earlier. The health rating of my account was 780, I had a deactivation insurance program but it didn't work.
One day I received a deactivation notice, thousands of items in amazon warehouses and in my warehouse hung up, and a large amount of money in my account.
I have been trying to contact the higher support team but to no avail, the support says you are in a queue, they will definitely call you back, they have notices to contact you. It's been over a week now and still no one has called me back,
I'm losing all hope of resolving the issue.
A year of working without a weekend, over 30,000 items sold without a single violation and now everything is stopped.
PLEASE HELP ME GET IN TOUCH WITH THE EXECUTIVE SELLER TEAM
42 replies
Seller_OvL8C4BJWiuS9
Do you have a case number? If so, post it here in hopes that a MOD will be able to help you out.
Troy_Amazon
Hi @Seller_9QhlwKxcqc6BY,
Thank you for your post. I understand your account has been deactivated due to related accounts issues. In this scenario, we have found shared information between you and the account to which you are linked. This does not mean that you necessarily own the other account, but rather there is a link between the two of them. The other account has been deactivated for policy violation. Due to the shared information between the two accounts, your account has also been deactivated.
You will either need to provide proof the account to which you are linked has been reinstated, or will need to provide documentation showing the two accounts no longer have contact with each other. In order to better assist, please consider the following:
- Have you had any third party assisting you with the account?
- Who all has user permissions within the account?
- If applicable, what is your relationship to these people?
- Do any of these individuals have their own selling accounts? Examples could be family members, current or former employees, or third party entities.
- If so, what information could have been shared between the accounts?
- If applicable, do these individuals still have access to your account specifically?
- What devices have been used to access the account?
- Have other account owners accessed their accounts with this device?
- What is the timeline of contact with the other account?
- Do you know the name and/or owner of the other account?
Once you have determined the answers to these questions, you will then want to create and submit a plan of action that details the following:
- The results of your investigation
- Where, when, and what kind of information was shared between the two accounts
- How this contact will no longer take place in the future.
Please feel free to reach out with any further questions or account updates, and we will assist you as best we can.
Regards,
Troy
LeviDylan_Amazon
Hello @Seller_9QhlwKxcqc6BY,
Thank you for reaching out again in this thread.
I want to ensure you are provided with the best support possible. For this, I am going to forward your information to the Account Health Support team. Please ensure your contact information is up-to-date as they may reach out.
Wishing you the best,
LeviDylan
Seller_9QhlwKxcqc6BY
Good afternoon @Saeid_Amazon
Сan you tell me if my application has been processed?
I am still waiting for a reply from executive team, I have fulfilled all Amazon requirements, new Affidavit also, very much waiting for your reply and help in unlocking my account.
Sincerely
Yuri Postolaki
@Stevie_Amazon
@Cade_Amazon
@LeviDylan_Amazon
Seller_9QhlwKxcqc6BY
Can you please tell me if a more detailed Affidavit will work for my case or do I need to gather more evidence in addition to the evidence I have already provided?
I'm contacting you here because the staff can't give clear explanations on the phone, they just say there needs to be more explanation.
Seller_9QhlwKxcqc6BY
Yesterday I uploaded a new Affidavit according to all Amazon parameters after talking to support, provided many documents including Contract Agreement, Payment Confirmation, Contract Termination, and POA, but this again was not enough, Amazon representative said that now I have to write POA in more detail.
I'm at my wits end, every time I try to correct the documents as advised, but it's not enough. This is killing my business, I wish someone could clearly explain what amazon requires.
Deactivation insurance, impeccable reputation among distributors, health level 790 before deactivation, all this is the result of hard work, and most importantly it doesn't matter to Amazon, sad.
@Atlas_Amazon
Seller_9QhlwKxcqc6BY
Today a return came in from Amazon warehouse and I found out that the data on the label was that of my former employee,
it turns out that I did not delete his data from Auto-Removal settings, now I understand the last reason for link him, it was my mistake.
I have uploaded a new POA where I have indicated this reason and steps on how to eliminate this in the future.
Please Amazon team help me to restore my account!
All documents required have been provided: Contract Agreement, Payment Confirmation, Contract Termination, Affidavit signed by a notary public
@Saeid_Amazon
Emet_Amazon
Hello @Seller_9QhlwKxcqc6BY,
Thank you for following up with some additional details surrounding the association.
Today a return came in from Amazon warehouse and I found out that the data on the label was that of my former employee,
it turns out that I did not delete his data from Auto-Removal settings, now I understand the last reason for link him, it was my mistake.
Regarding the return label, what information or data was on the label? What association or responsibility did this employee have with your account, that resulted in their information on the return label? Did you hire someone to manage your account or was this a normal employee?
Does your documentation and contracts show the association with this specific individual and proof of separation? So you are aware, an affidavit can only be accepted in very unique situations depending on the association.
Additionally, regarding the documents not being accepted as a whole, if the documentation is not enough to reinstate the account, the only path forward would be to ensure the associated store has been reinstated as these are the only two provided paths to reactivation.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_9QhlwKxcqc6BY,
Thank you for following up on the subject.
The return labels had my former coworker's contact information, name and phone number.
his duties also included accepting and processing returns,
as it turned out later he indicated the same address for returns on his personal account, which was linked to mine,
Yes, in the documents provided to Amazon I have information about this ex-employee, also the contract with him, proofs of payments to him, Termination letter, Severance Agreement and Severance Pay.
I am following the support team's prompts and preparing a new appeal, a new POA where I will describe our interaction in more detail and also the issue of my account links.
Once you have determined the answers to these questions, you will then want to create and submit a plan of action that details the following:
- The results of your investigation
- Where, when, and what kind of information was shared between the two accounts
- How this contact will no longer take place in the future.
As mentioned much earlier by @Troy_Amazon, these are what you will need to expand on when providing your explanation. A traditional plan of action which normally includes a root cause, corrective actions, and preventative steps will not be accepted.
We will need a strong understanding of what you did to uncover the association, how and why the accounts were associated, and what processes are in place to ensure you manage and maintain our multiple account policy moving forward.
You can also review our seller university video on how to comply with our multiple account policy to help adapt a stronger business model. This explanation in conjunction with other supporting employment, and termination documentation should help us better understand why this happened. If we are able to determine a valid separation the account should be eligible for reactivation, otherwise we may need additional documentation or your prior employee may need to ensure their store has been reinstated.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Seller_9QhlwKxcqc6BY
Hello, please tell me what else I can do to have my account restored?
@Emet_Amazon
@Troy_Amazon
I have called support several times and an Amazon employee says that we have done everything requested and all the documents from our side looks like good.
He mentioned that he has submitted our appeal for reconsideration and I should expect a notification. It's been over 2 weeks and there has been no response. Please help me resolve this issue.
I look forward to hearing back from you. Thank you!
