UPS not collecting over 50 parcels ready for FBA. I've always sent such amounts and it's never been an issue. However I've been informed by a helpful lady at local depot, that in my postal area, UPS have assigned OSP's (outsourced drivers). I had 52 boxes. One driver arrived looking shocked and said he could only take 3 as his van was full, but promised to come back the next day with an empty van. He didn't! They apparently prioritise the shop drop off point collections first and by the time they're done, their little transit vans are full. Even if they came each day as per my scheduling and took a few, I'd except that, but that's not even happening. I'm paying upfront and their system is allowing me to book these collections in, so technically I'm not getting the service I'm paying for. There are no comms stating "only x amount of boxes can be scheduled at a time". It's ridiculous.

I've not seen anyone since! So I called UPS and after hours of going back n forth and countless emails etc, they as a favour, as a one off arranged a uniformed driver to come in a branded vehicle. However he'd forgotten the scanner! So my parcels went in unscanned! The driver said it's fine it'll be scanned at the warehouse end. Plus he was flipping instead of sliding or wheeling my 16kg boxes into the van to reach the other end, meaning they were being slammed and potentially products damaged.

I have another 29 boxes to send, but cannot waste or risk so much time with UPS again. So looking for alternative recommendations please?