Account deactivation for the most tenuous connection
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Seller_d1Foh2awAAnky

Account deactivation for the most tenuous connection

Does anyone have a view on how to best communicate this issue with Amazon. I've repeatedly spoken with the account support team and had advice on what to use in an appeal, none of which has worked. Simply, many years ago a few members of the team were added (on different email addresses) to another businesses account to assist with advertising. This was purely due to our owner briefly taking a management role in this company, which he then gave up a year or so later. This has caused an issue previously, which we clarified with Amazon to their satisfaction for the owner himself. This other company has gone bust (well after our owner left their board) and clearly left unpaid bills with Amazon, their account has been deactivated. Because we have another staff member who once assisted, were never actively employed, never had a shared login, but Amazon can make a connection with the person - it's deactivated our account!

As a company there is no association, the staff member whos login is causing the issue is the main "owner" account for our store, but merely had access to this other company - over five years ago. This has been explained in detail on phone and in appeal repeatedly, but Amazon's response is to get the "linked" account in good standing. It's never been our account or company, so we can't settle any bills they may have run up, defaulted on and then gone bust.

Our store is long-running, in good standing and has a long history of good feedback. And clearly, it's against policy to open another store anyway. Any advice?

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Tags:Account Health, Deactivated
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5 replies
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Seller_kh77A9MtOsq7P

We had a similar situation last year, took months to resolve. If you have tried the appeal process, and keep getting the robotic automated replies, I would search for Amazon Mediation and go straight to that, provide all the details and your appeals and then pray a little. This is how we fixed it. Our "linked account" was because our accountant had another client that sold on Amazon, who went bust, and the addresses were linked. Cost us over £16K. Good luck.

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Seller_1BSCfjgIWy49C

Today I received a repeated email from AMAZON IE that my products form other marketplaces have been successfully syncronized in AMAZON.ie. I went there and obviously did not see any listings. Then I checked and even if I heve given all my datas the IE account was inactive. Then I tried to update my contact email etc. and clicked on a button accepting or verifying something.

Interestingly all of my EU account have been inactive indicating that due to my inactivity I have to verify myself, bla bla EU regulations etc. I turned to the support whos answer was the same which I alredy read in the admin. This is useless support and I am facing to deactivation, support does not do anything.

Ridiculous. Why should I send my Identity card and everything company documents again, I have don it so many times seperately for each marketplaces etc. It is so frustrating!!!!

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