Locked out!
My account has been deactivated, which is fine. I am not selling anymore. However I need my past sales history and payment history and all the data for filing purposes and for my taxes. On the seller central page I am stuck in a loop where anything I click on brings me back to the same screen telling me I am locked out. The only other page I can get to, is a page to change my payment information, but it is up to date! So I have no idea how to get at the historical info that I am needing. It is getting very scary. Please help! I need this info and I need in in the next 2 weeks!
Locked out!
My account has been deactivated, which is fine. I am not selling anymore. However I need my past sales history and payment history and all the data for filing purposes and for my taxes. On the seller central page I am stuck in a loop where anything I click on brings me back to the same screen telling me I am locked out. The only other page I can get to, is a page to change my payment information, but it is up to date! So I have no idea how to get at the historical info that I am needing. It is getting very scary. Please help! I need this info and I need in in the next 2 weeks!
2 replies
Seller_nRFmxiQg4EGrw
Why was your account deactivated? You will likely need to resolve that before you have access to the reports you require.
Atlas_Amazon
Hello @Seller_P9dLtebL0YiKy
Thank you for the information provided regarding the issues you have been having. I understand that you have been having issues with accessing some of your information. Depending on the issue that impacted the account, you may see restrictions in some of the details as information is required.
Can you provide more information regarding the concern that is causing the disruption? Have you attempted to provide any information or details to resolve it?
We encourage you to share any messaging or other case details you might have for further review.
Best,
Atlas
